I was directed to a site that doesn't exisit. I was sent: Dear Valued Yahoo! Customer,
At Yahoo!, your satisfaction matters more than anything else. In order
to meet your needs and preferences, we invite you to share your thoughts
with us about your recent experience with Yahoo! Customer Care in a brief
online survey.
To access our survey, please click on the link below.
http://survey.confirmit.com/wix/p3034132...
p;s=JTCRUBLA
Thanks for participating! We always appreciate your feedback -
Yahoo STINKS - the link is BAD!!!! It is non-functioning.
For the 11th time, how do you STOP receiving yahoo alerts on my mobile device???
Go to this page and click on My Alerts tab. Then turn off the Email alerts.
http://alerts.yahoo.com/
Reply:type in yahoo alert,there mail ,moble,etc use yahoo site not goggle
Reply:time to get a new connection for ur mobile.
Sunday, November 15, 2009
Market research survey?
in the project of City taxi(taxicap)
what do you thing it would be effective in the points below that is more important to classified the customers which would be more effective more than other criteria to focus on
1.Size of the Demand
2.Price Senstivity
3.Intesity of the Demand
4.Ease of Satisfaction
5.Income
6.SOcial Status
give scores for each
level of importance
very poor
poor
modrate
strongly important
extremely important
thanks for your time
Market research survey?
Different situation need different style.
1, for industry,
2. for selling
3. for new tech
4. service
5. the ability to buy
6. entertament, etc
And different place need different style also!
Reply:City taxi - that means we are talking about mobility requirement of people around here.
Immediate surrogates u need to see is the other mobility alternatives and their performance (Example: Public transport). Industry growth rate/ city growth rate / city output as contribution to the country/ per capita income are useful surrogates.
what do you thing it would be effective in the points below that is more important to classified the customers which would be more effective more than other criteria to focus on
1.Size of the Demand
2.Price Senstivity
3.Intesity of the Demand
4.Ease of Satisfaction
5.Income
6.SOcial Status
give scores for each
level of importance
very poor
poor
modrate
strongly important
extremely important
thanks for your time
Market research survey?
Different situation need different style.
1, for industry,
2. for selling
3. for new tech
4. service
5. the ability to buy
6. entertament, etc
And different place need different style also!
Reply:City taxi - that means we are talking about mobility requirement of people around here.
Immediate surrogates u need to see is the other mobility alternatives and their performance (Example: Public transport). Industry growth rate/ city growth rate / city output as contribution to the country/ per capita income are useful surrogates.
RUGSUSA.COM = Complete ripoff!! Any previous customers that were able to get your money back??
I ordered from this site on 6/4/06; its now been over a FULL MONTH %26amp; have not recieved my order. They deducted the amount out on the 6/6 though - no delay there! I've called %26amp; emailed a dozen times if not more but they wont return emails %26amp; on the phone they either say it HAS been shipped, or thats it's ABOUT to be shipped... completely absurd! They are a Yahoo! merchant %26amp; I filled out my customer rating survey yesterday ~ was going to wait for my rugs to get here; HA ~, but I guess they didnt post the review...
Since they claim to have a 100% satisfaction garantee,I'd like to hear from past customers. what your experiences were like %26amp; how many years went by before you recieved your merchandise or a refund?
RUGSUSA.COM = Complete ripoff!! Any previous customers that were able to get your money back??
The first step to help you out with the matter is look at first link. It says that UPS is the carrier for delivery. and you should have recieved your order at the latest...6 days in the continental US.
The second link is for finding out your order status,there should be a routing number for UPS. If not call them back at their toll-free number requesting it. Call UPS with information. Take a good look at their return policy before making any decision.Your going to end up paying return freight if you receive them and decide to return them.Their is also a note there stating they do not want monogrammed rugs. Also says no refunds after 30 days.
You should start filing complaints now with the Better Business Bureau if anything. Use the BBB in the future to check on any
business also. Especially if buying online. I know I'm a great cheering section right now but have a dilemma also.Not your kind but with a rebate from Circuit City. It's been 4 months and they already sent me a rebate with what the kid typed in because I wouldn't tell the kid my name.My explanation was because I didn't want to be on anyones home mailing list or telemarketing phone log....so he typed in......Oyg Guil....looks French.I haven't even recieved the other rebate for the same reason. 2 rebates 1 received but not cashable and the other somewhere waiting on Oyg Guil. Good Luck and keep some sanity
inline skates
Since they claim to have a 100% satisfaction garantee,I'd like to hear from past customers. what your experiences were like %26amp; how many years went by before you recieved your merchandise or a refund?
RUGSUSA.COM = Complete ripoff!! Any previous customers that were able to get your money back??
The first step to help you out with the matter is look at first link. It says that UPS is the carrier for delivery. and you should have recieved your order at the latest...6 days in the continental US.
The second link is for finding out your order status,there should be a routing number for UPS. If not call them back at their toll-free number requesting it. Call UPS with information. Take a good look at their return policy before making any decision.Your going to end up paying return freight if you receive them and decide to return them.Their is also a note there stating they do not want monogrammed rugs. Also says no refunds after 30 days.
You should start filing complaints now with the Better Business Bureau if anything. Use the BBB in the future to check on any
business also. Especially if buying online. I know I'm a great cheering section right now but have a dilemma also.Not your kind but with a rebate from Circuit City. It's been 4 months and they already sent me a rebate with what the kid typed in because I wouldn't tell the kid my name.My explanation was because I didn't want to be on anyones home mailing list or telemarketing phone log....so he typed in......Oyg Guil....looks French.I haven't even recieved the other rebate for the same reason. 2 rebates 1 received but not cashable and the other somewhere waiting on Oyg Guil. Good Luck and keep some sanity
inline skates
5-star hotel survey?
Hi all,
We are MBA students from Universiti Malaysia Sabah (UMS) currently conducting our research paper on Tourist Satisfaction in 5 star hotel in Kota Kinabalu (KK) and Customer selection of 5star hotels in KK... If u ever stayed in any 5-star hotels in Kota Kinabalu, please help us by filling out the questionnaires below:
http://annegelynne.servqual-satisfaction...
http://delorespammie.customerdecisionmak...
List of 5-star hotels in Kota Kinabalu:
1) Nexus Resort Karambunai
2) Shangri-la's Tanjung Aru Resort
3) Hyatt Regency Kinabalu
4) Le Meridien Hotel
5) Pan Pacific Sutera
6) Magellan Sutera
Your help is greatly appreciated. Please help by filling out, we need all the help coz we're targeting 200 respondents each.
Thanks a LOT~!
5-star hotel survey?
I've never been to sabah la. So sorry
Reply:i would love to be one of your respondent but unfortunately i've never been to Sabah...huhu...
thanks for the 2 points
Reply:i;ve been to le meridien.. i'll check out the survey =)
Reply:done missy ;)
We are MBA students from Universiti Malaysia Sabah (UMS) currently conducting our research paper on Tourist Satisfaction in 5 star hotel in Kota Kinabalu (KK) and Customer selection of 5star hotels in KK... If u ever stayed in any 5-star hotels in Kota Kinabalu, please help us by filling out the questionnaires below:
http://annegelynne.servqual-satisfaction...
http://delorespammie.customerdecisionmak...
List of 5-star hotels in Kota Kinabalu:
1) Nexus Resort Karambunai
2) Shangri-la's Tanjung Aru Resort
3) Hyatt Regency Kinabalu
4) Le Meridien Hotel
5) Pan Pacific Sutera
6) Magellan Sutera
Your help is greatly appreciated. Please help by filling out, we need all the help coz we're targeting 200 respondents each.
Thanks a LOT~!
5-star hotel survey?
I've never been to sabah la. So sorry
Reply:i would love to be one of your respondent but unfortunately i've never been to Sabah...huhu...
thanks for the 2 points
Reply:i;ve been to le meridien.. i'll check out the survey =)
Reply:done missy ;)
Why don't auto dealerships send out questionnaires any more?
When I bought my first car back in 1968, the car company sent me a questionnaire a month later asking different questions as to my satisfaction. The next 2 cars I purchased, even from different automakers, also followed up with a questionnaire although the last one was more about my satisfaction with the dealership rather that the car. The last two times of car purchases, I never received a follow-up survey. It's like they just don't care anymore - we got your money, now you can go twist in the wind. I think customer opinion can help them design better cars. So why aren't car companies following up on customer satisfaction any longer?
Why don't auto dealerships send out questionnaires any more?
They don't care anymore. once they have your money and you have signed on the dotted line that's it. customer care doesn't exist anymore.
Reply:Some still do but each time that they do this they are taking a chance that the customer will respond negatively and this hurts the dealerships ratings with the manufacturer.
I personally think that is pretty crappy and if I have any issues with the dealership I just call the manufacturer and file a claim against the dealer and they have 30 days to reply or they will loose 1% overall and that will hurt them big time.
Why don't auto dealerships send out questionnaires any more?
They don't care anymore. once they have your money and you have signed on the dotted line that's it. customer care doesn't exist anymore.
Reply:Some still do but each time that they do this they are taking a chance that the customer will respond negatively and this hurts the dealerships ratings with the manufacturer.
I personally think that is pretty crappy and if I have any issues with the dealership I just call the manufacturer and file a claim against the dealer and they have 30 days to reply or they will loose 1% overall and that will hurt them big time.
Can YOu help me?
Employers are denying a growing number of workers access to Facebook, the now ubiquitous social networking site, a Sophos Latest News about Sophos survey shows. The poll queried 600 visitors to the Sophos Web site over a period of weeks earlier this summer.
Some 43 percent said they had been denied access to Facebook at work. Another 7 percent said that access to the site was strictly limited to professional use.
Surprising Findings
Despite the productivity drain that Web 2.0 sites can cause, Sophos researchers were surprised by the number of employers specifically banning Facebook. "As recently as last September, we didn't have any companies blocking Web 2.0 applications," Sophos security Webroot AntiSpyware 30-Day Free Trial. Click here. consultant Ron O'Brien told TechNewsWorld.
There are a number of reasons for companies' reluctance to block these sites. For starters, human resource departments are increasingly using Facebook and MySpace Latest News about MySpace as tools for researching potential hires. Also, Facebook is becoming a potent networking tool Free white paper on customer satisfaction metrics. Click here. for people over 30. Some companies refrained from curtailing access to the site due to fear of employee backlash, according to some respondents to the Sophos survey.
Lost Productivity
Still, it is clear that a growing number of employers don't see these reasons as compelling enough to allow access to the Web site. It does suck productivity from a workplace, O'Brien acknowledged. "There are very few job descriptions that require access to the Internet Over 800,000 High Quality Domains Available For Your Business. Click Here.. I know most people say they need it for work -- but in reality, most employees can do their jobs with the office network and systems, and don't have to have access to the Internet."
Privacy and security -- both for employees and companies -- are other reasons cited for blocking access. However, banning Facebook at work does not prevent employees from spilling corporate secrets, even unwittingly, via their home computers.
The same is true for employees' privacy, O'Brien acknowledged. Companies motivated by these reasons may find that protecting employees from themselves is a futile effort.
Friendly Plastic Frog
The reason Sophos focused on Facebook for its survey, O'Brien said, is that the company had just completed another study to determine how willing site users were to share personal information with strangers. Sophos set up a profile on Facebook for a plastic frog, and then set about getting people to accept the frog as their friend and give it their personal information.
A shocking 43 percent of people contacted by the frog allowed it to view their profiles, which contained all sorts of private information.
"Facebook is a tool that requires a certain amount of dexterity to use," O'Brien concluded -- both at home and in the office.
Can YOu help me?
You didn't ask a question. What sort of help do you need with this?
Reply:ummmm...okay...first of all, ure crazy if u think someone's gonna sit down and actually read all of this. second of all, what are you asking??????
Reply:I don't understand your questions.
Reply:To be honest I'm not a computer person. I read, write, look at T.V. and that wear I normally stop. I don't be knowing what really any more. I guess I'm afraid I get confuse alot and I'm afraid to ask question.
Some 43 percent said they had been denied access to Facebook at work. Another 7 percent said that access to the site was strictly limited to professional use.
Surprising Findings
Despite the productivity drain that Web 2.0 sites can cause, Sophos researchers were surprised by the number of employers specifically banning Facebook. "As recently as last September, we didn't have any companies blocking Web 2.0 applications," Sophos security Webroot AntiSpyware 30-Day Free Trial. Click here. consultant Ron O'Brien told TechNewsWorld.
There are a number of reasons for companies' reluctance to block these sites. For starters, human resource departments are increasingly using Facebook and MySpace Latest News about MySpace as tools for researching potential hires. Also, Facebook is becoming a potent networking tool Free white paper on customer satisfaction metrics. Click here. for people over 30. Some companies refrained from curtailing access to the site due to fear of employee backlash, according to some respondents to the Sophos survey.
Lost Productivity
Still, it is clear that a growing number of employers don't see these reasons as compelling enough to allow access to the Web site. It does suck productivity from a workplace, O'Brien acknowledged. "There are very few job descriptions that require access to the Internet Over 800,000 High Quality Domains Available For Your Business. Click Here.. I know most people say they need it for work -- but in reality, most employees can do their jobs with the office network and systems, and don't have to have access to the Internet."
Privacy and security -- both for employees and companies -- are other reasons cited for blocking access. However, banning Facebook at work does not prevent employees from spilling corporate secrets, even unwittingly, via their home computers.
The same is true for employees' privacy, O'Brien acknowledged. Companies motivated by these reasons may find that protecting employees from themselves is a futile effort.
Friendly Plastic Frog
The reason Sophos focused on Facebook for its survey, O'Brien said, is that the company had just completed another study to determine how willing site users were to share personal information with strangers. Sophos set up a profile on Facebook for a plastic frog, and then set about getting people to accept the frog as their friend and give it their personal information.
A shocking 43 percent of people contacted by the frog allowed it to view their profiles, which contained all sorts of private information.
"Facebook is a tool that requires a certain amount of dexterity to use," O'Brien concluded -- both at home and in the office.
Can YOu help me?
You didn't ask a question. What sort of help do you need with this?
Reply:ummmm...okay...first of all, ure crazy if u think someone's gonna sit down and actually read all of this. second of all, what are you asking??????
Reply:I don't understand your questions.
Reply:To be honest I'm not a computer person. I read, write, look at T.V. and that wear I normally stop. I don't be knowing what really any more. I guess I'm afraid I get confuse alot and I'm afraid to ask question.
What is the best way to factor out an unknown value from a percentage?
Maybe I didn't word the question the best... Here's my deal. I have 10 customer surveys returned to me with an average of 90.00% (satisfaction.) I wish to find out what my average would be if I threw out one survey. Here's the problem: I cannot see the individual scores on the surveys. Please help! Thanks!
What is the best way to factor out an unknown value from a percentage?
The info you've presented is insufficient to determine this. Along with the mean (average) of 90%, you need one other piece of data: the standard deviation, with the assumption that the data are normally distributed.
The average doesn't tell you about the spread of the data. That is, you may have 10 surveys all with 90% satisfaction, or 9 with 100% and one with 0%.
If you knew you had a standard deviation of +/-5% for example, you'd know that if you picked a survey at random, there'd be a ~68% chance that it would be between 85 and 95%.
You've stated that you now know that you have a standard deviation of 1.2. This means that if you picked one survey at random, it would have a 68% chance that it was between 88.8 and 91.2. Throwing that one away would change the average from 90% to the range (89.87 - 90.12). Stated again: if you threw away one survey at random, there's a 68% chance that your new average would be between 89.87% and 90.12%.
You're not going to get a single number out of this since the answer is the probability that it is a certain number. That is, you can say with 68% confidence that the new average will be within the range above. You can similarly determine what the average would be with 95 or 99% confidence by using the 2nd or 3rd standard deviatoins, respectively.
With your newest edit, you've completely change the problem.
You now have restrictions on all of the scores and know one of them. I'm taking all of your info literally, and you've asked what's the probability that the one score you pick is %26lt;4 OR %26gt;4. This is different from ,%26lt;=4 and %26gt;=4.
You already know that one of the scores is less than 4, specifically 3, 2, or 1. You've said it's a 5-point scale, so I am assuming that there is no 0. Regardless of that this smallest score is, the probability of choosing it is 1/10. This is the probability that the score is %26lt;4.
It's tougher to find out the probability that the score is %26gt;4, namely whether it is 5. You have to figure out how many 5s you would need if the smallest score is 3, 2, or 1. For example, let's do the instance where the smallest score is 3.
The total of the scores has to be 42 since the mean is 4.2 and there are 10 scores. If the smallest is 3, then the sum of the rest has to be 39. You would need x scores that are 4 points each and y scores that are 5 points each, meaning that 4*x+5*y = 39. The additional constraint is that there are 9 total scores, so x + y = 9. Solving for x and y, you get x = 6 and y = 3. So in this case, three scores are 5 and thus %26gt;4, so there's a 3/10 chance of picking a score %26gt;4.
If you figure it out for the rest, you'll get 4/10 and 5/10 chances. So the average is 4/10.
For your original question, %26lt;4 OR %26gt;4, the answer is 1/10 + 4/10 = 5/10. There's a 50% chance that in choosing one of the scores, you'll choose one that is %26lt;4 or %26gt;4 but not = 4.
***
I didn't realize that the standard dev. constraint is still there. In that case, the only data set that gives you all of the conditions is where the smallest score is 1, and there are 4 4s and 5 5s. In that case, it's even easier, since 6 of the 10 are %26lt;4 or %26gt;4, so the answer in that case is 60%.
roller blades
What is the best way to factor out an unknown value from a percentage?
The info you've presented is insufficient to determine this. Along with the mean (average) of 90%, you need one other piece of data: the standard deviation, with the assumption that the data are normally distributed.
The average doesn't tell you about the spread of the data. That is, you may have 10 surveys all with 90% satisfaction, or 9 with 100% and one with 0%.
If you knew you had a standard deviation of +/-5% for example, you'd know that if you picked a survey at random, there'd be a ~68% chance that it would be between 85 and 95%.
You've stated that you now know that you have a standard deviation of 1.2. This means that if you picked one survey at random, it would have a 68% chance that it was between 88.8 and 91.2. Throwing that one away would change the average from 90% to the range (89.87 - 90.12). Stated again: if you threw away one survey at random, there's a 68% chance that your new average would be between 89.87% and 90.12%.
You're not going to get a single number out of this since the answer is the probability that it is a certain number. That is, you can say with 68% confidence that the new average will be within the range above. You can similarly determine what the average would be with 95 or 99% confidence by using the 2nd or 3rd standard deviatoins, respectively.
With your newest edit, you've completely change the problem.
You now have restrictions on all of the scores and know one of them. I'm taking all of your info literally, and you've asked what's the probability that the one score you pick is %26lt;4 OR %26gt;4. This is different from ,%26lt;=4 and %26gt;=4.
You already know that one of the scores is less than 4, specifically 3, 2, or 1. You've said it's a 5-point scale, so I am assuming that there is no 0. Regardless of that this smallest score is, the probability of choosing it is 1/10. This is the probability that the score is %26lt;4.
It's tougher to find out the probability that the score is %26gt;4, namely whether it is 5. You have to figure out how many 5s you would need if the smallest score is 3, 2, or 1. For example, let's do the instance where the smallest score is 3.
The total of the scores has to be 42 since the mean is 4.2 and there are 10 scores. If the smallest is 3, then the sum of the rest has to be 39. You would need x scores that are 4 points each and y scores that are 5 points each, meaning that 4*x+5*y = 39. The additional constraint is that there are 9 total scores, so x + y = 9. Solving for x and y, you get x = 6 and y = 3. So in this case, three scores are 5 and thus %26gt;4, so there's a 3/10 chance of picking a score %26gt;4.
If you figure it out for the rest, you'll get 4/10 and 5/10 chances. So the average is 4/10.
For your original question, %26lt;4 OR %26gt;4, the answer is 1/10 + 4/10 = 5/10. There's a 50% chance that in choosing one of the scores, you'll choose one that is %26lt;4 or %26gt;4 but not = 4.
***
I didn't realize that the standard dev. constraint is still there. In that case, the only data set that gives you all of the conditions is where the smallest score is 1, and there are 4 4s and 5 5s. In that case, it's even easier, since 6 of the 10 are %26lt;4 or %26gt;4, so the answer in that case is 60%.
roller blades
Is my hourly rate justified?
I have 8 years of experience in Software Development and related fields (Consulting, Web Development, Windows/Unix Software, etc...) - I have worked with more than 50 clients from about 5 nations in the past, receiving only superior feedback. I hold a customer satisfaction ratio of 9.58 out of 10 (best) at RentACoder.com.
Also, I have on-site experience in the U.S., U.K and Europe.
Additionally, I have launched a couple of products on my own which have been featured in magazines and on numerous blogs.
Currently, I am self-employed and I am planning on setting a fixed hourly rate. I was trying to figure out the best, justified rate for my situation and found that $60/hour would be ok.
Am I charging too much, too less, or how can I support my decision? (I have gotten the numbers from various salary surveys and reports and put myself into the average category).
Your help is very much appreciated!
Thank you
Is my hourly rate justified?
I am a business owner and former Fortune 500 IT Director in NYC in the US and previously in Seattle. I would pay 60 an hour for a coder on site or off site and have paid as much as 100 an hour for a highly skilled independent contracting Oracle DBA. Your rating on RentACoder.com is a good indicator of your value and the basis for what I would be willing to pay you. I have paid 150 - 175 an hour for coders through a company.
Someone else may have better advice but that was my experience.
Best of luck to you.
Reply:If people are willing to pay you $60.00 per hour, what's to justify? Aside from the fact that some people do back breaking labour for less, or risk their lives for less is not the point. You get what the market will bear, if $60/ hr makes you happy, don't fight it.
Reply:The market will decide your worth.
Reply:60 bucks an hour you should be counting your blessings every day man!!!!most people that i know are just making minimum wage and you sit pondering "oh whoa is me is 60 dollars AN HOUR TOO FREAKIN MUCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!" ugh i am glad you have "launched a couple of products on your own" but this was a little smug. even your satisfaction ratio please bro.
oh and to Holly O saying she is a former director fortune 500 plz!!! you have been a member here since 10/13/06 and your at level 3 with 86 best answers which tells me you dont have a job or if you do it is one you dont like cause you have to answer a lot of freakin questions to get to level 3 and with only 2 months of answer time you have A LOT of free time to pose. how do you run your business if your on here allllll the time
Reply:Maybe you should find other people in you line of work willing to share with you how much they earn. You can get a feel for what is right. All i have to say is, 60 an hour? jesus christ!
Reply:i think what you charge depends on a few factors such as where you are located and on your overhead as well. But for simplicity's sake, go with what others in your industry charge. If things start to go well, then basic Econ 101 supply and demand will tell you its time to raise the prices. Good luck on your endeavors.
Also, I have on-site experience in the U.S., U.K and Europe.
Additionally, I have launched a couple of products on my own which have been featured in magazines and on numerous blogs.
Currently, I am self-employed and I am planning on setting a fixed hourly rate. I was trying to figure out the best, justified rate for my situation and found that $60/hour would be ok.
Am I charging too much, too less, or how can I support my decision? (I have gotten the numbers from various salary surveys and reports and put myself into the average category).
Your help is very much appreciated!
Thank you
Is my hourly rate justified?
I am a business owner and former Fortune 500 IT Director in NYC in the US and previously in Seattle. I would pay 60 an hour for a coder on site or off site and have paid as much as 100 an hour for a highly skilled independent contracting Oracle DBA. Your rating on RentACoder.com is a good indicator of your value and the basis for what I would be willing to pay you. I have paid 150 - 175 an hour for coders through a company.
Someone else may have better advice but that was my experience.
Best of luck to you.
Reply:If people are willing to pay you $60.00 per hour, what's to justify? Aside from the fact that some people do back breaking labour for less, or risk their lives for less is not the point. You get what the market will bear, if $60/ hr makes you happy, don't fight it.
Reply:The market will decide your worth.
Reply:60 bucks an hour you should be counting your blessings every day man!!!!most people that i know are just making minimum wage and you sit pondering "oh whoa is me is 60 dollars AN HOUR TOO FREAKIN MUCH!!!!!!!!!!!!!!!!!!!!!!!!!!!!" ugh i am glad you have "launched a couple of products on your own" but this was a little smug. even your satisfaction ratio please bro.
oh and to Holly O saying she is a former director fortune 500 plz!!! you have been a member here since 10/13/06 and your at level 3 with 86 best answers which tells me you dont have a job or if you do it is one you dont like cause you have to answer a lot of freakin questions to get to level 3 and with only 2 months of answer time you have A LOT of free time to pose. how do you run your business if your on here allllll the time
Reply:Maybe you should find other people in you line of work willing to share with you how much they earn. You can get a feel for what is right. All i have to say is, 60 an hour? jesus christ!
Reply:i think what you charge depends on a few factors such as where you are located and on your overhead as well. But for simplicity's sake, go with what others in your industry charge. If things start to go well, then basic Econ 101 supply and demand will tell you its time to raise the prices. Good luck on your endeavors.
My friends' pizza business. My idea?
My good friends own a pizzeria, which, unfortunately, is dying. I thought I had a good idea the other day which I presented to them. Because they told me that their main problem was not understanding why their customers would not call back, I typed a survey on my computer which I said I could print out on small cards. I listed about 10 questions which, when answered, will provided a well rounded response of the customers satisfaction level. I insisted, however, that there should be a small reward for the customer for filling it out, i.e. 10% off their next delivery.
So, the co-owners disagreed with each other about my suggestion. The lady co-owner was eager to try the idea. The brother co-owner agreed that while a survey was a good idea, no offer for incentive was necessary and he was concerned for the 10% he would lose per survey.
I completely disagree with his concern....I think that the customer reactions he will receive will be well worth it.
What do you think?
My friends' pizza business. My idea?
well you can try 5% each on the next 2 orders
and if he doesn't agree move on he doesn't knows the worth of your idea and what wonders it can do for his business
you are better off some place else
Reply:well... what chracterize the pizza....
you see in every business there is gotta be some Uniqueness.. people always trying to taste the things they know but different... UNIQUENESS.. is the main word...
also marketing promotions... HAS TO BE MASS MARKETING... JUST PRINTOUT WORKS and promote deals on minimun lost pruducts like "FREE RANCH SAUCE"
UNIQUENESS AND MARKETING is the key to every business
Reply:Alot of managers/owners think that they are losing money by giving away incentives.
they are dead wrong.
Incentives are a great way to cycle people back through your doors...it creates a sale during a time period where that sale would not have otherwise ever occurred with that customer.
If that customer comes in once every 2 months by their own choice...your incentive got them in once per month...you've now controled their buying increase. You are CREATING new revenue.
Not only that...you can pick up any basic marketing book and it will tell you that incentives for filling out surveys is an absolute must....in the marketing arena...we consider it kind of a..."duh!"
Listening to customers opinions is the number one smartest thing you can do...so these guys better dang well be prepared to "give a little" to get some vital feedback.
uhm...the alternative is....being out of business.
The thing you need to help them understand is that they are NOT IN THE PIZZA BUSINESS.
they are in the "getting and keeping customers" business.
and that is THE ONLY thing they have to figure out how to achieve....and most of that...will have absolutely nothing to do with Pizza.
good luck
Reply:tell the brother co-owner that greedy and cheap people are not the right type of people to own a business. tell him to take marketing. and some business classes and have him stop being so ignorant
Reply:how about a dollar off on the next purchase over $10
Makeup Question
So, the co-owners disagreed with each other about my suggestion. The lady co-owner was eager to try the idea. The brother co-owner agreed that while a survey was a good idea, no offer for incentive was necessary and he was concerned for the 10% he would lose per survey.
I completely disagree with his concern....I think that the customer reactions he will receive will be well worth it.
What do you think?
My friends' pizza business. My idea?
well you can try 5% each on the next 2 orders
and if he doesn't agree move on he doesn't knows the worth of your idea and what wonders it can do for his business
you are better off some place else
Reply:well... what chracterize the pizza....
you see in every business there is gotta be some Uniqueness.. people always trying to taste the things they know but different... UNIQUENESS.. is the main word...
also marketing promotions... HAS TO BE MASS MARKETING... JUST PRINTOUT WORKS and promote deals on minimun lost pruducts like "FREE RANCH SAUCE"
UNIQUENESS AND MARKETING is the key to every business
Reply:Alot of managers/owners think that they are losing money by giving away incentives.
they are dead wrong.
Incentives are a great way to cycle people back through your doors...it creates a sale during a time period where that sale would not have otherwise ever occurred with that customer.
If that customer comes in once every 2 months by their own choice...your incentive got them in once per month...you've now controled their buying increase. You are CREATING new revenue.
Not only that...you can pick up any basic marketing book and it will tell you that incentives for filling out surveys is an absolute must....in the marketing arena...we consider it kind of a..."duh!"
Listening to customers opinions is the number one smartest thing you can do...so these guys better dang well be prepared to "give a little" to get some vital feedback.
uhm...the alternative is....being out of business.
The thing you need to help them understand is that they are NOT IN THE PIZZA BUSINESS.
they are in the "getting and keeping customers" business.
and that is THE ONLY thing they have to figure out how to achieve....and most of that...will have absolutely nothing to do with Pizza.
good luck
Reply:tell the brother co-owner that greedy and cheap people are not the right type of people to own a business. tell him to take marketing. and some business classes and have him stop being so ignorant
Reply:how about a dollar off on the next purchase over $10
Makeup Question
Customer satisfaction survey in banks?
Can any one suggest me about customer satisfaction survey in indian banking?
Customer satisfaction survey in banks?
iT IS STILL LONG WAY TO GO OFCOURSE IT IS IMPROVING TO SURVIVE THE CUIT THROAT COMPETTION. IT IS THE PRIVATE BANKS THEY DO BETTER
Customer satisfaction survey in banks?
iT IS STILL LONG WAY TO GO OFCOURSE IT IS IMPROVING TO SURVIVE THE CUIT THROAT COMPETTION. IT IS THE PRIVATE BANKS THEY DO BETTER
URGENT,How to differenciate histogram,bar or pie charts and when not to use?
How do you differenciate when to draw Histogram and when to draw Bar or Pie chart. I know that histogram supposed to be quantitative and other s supposed to qualitative.
Q.Survey result data
A. Weight and exercise equip satisfaction
B.Club Satisfaction
C.Exercise program satisfaction
D.Over all club satisfaction
5=very satisfied 4=satisfied 3=Neutral 2=Dissatisfied 1=very dissatisfied
E,Yearwith club
F,Gender
G,#of visit per week
H,Age of customer
*I need to do summary and presentation of data using charts, bars....
Please help me solve this question and how to draw histogram (what input ).
URGENT,How to differenciate histogram,bar or pie charts and when not to use?
%26lt;%26gt;Multiple line bar charts are good for data comparison; they will show the results in close proximity for easier reading.
Reply:I dont care
Reply:Histograms and bar graphs are better for displaying historical data. Especially if you are trying to diplay a trend in behavior. If your data is a "snapshot" of one point in time, then a pie chart would be the way to go.
Q.Survey result data
A. Weight and exercise equip satisfaction
B.Club Satisfaction
C.Exercise program satisfaction
D.Over all club satisfaction
5=very satisfied 4=satisfied 3=Neutral 2=Dissatisfied 1=very dissatisfied
E,Yearwith club
F,Gender
G,#of visit per week
H,Age of customer
*I need to do summary and presentation of data using charts, bars....
Please help me solve this question and how to draw histogram (what input ).
URGENT,How to differenciate histogram,bar or pie charts and when not to use?
%26lt;%26gt;Multiple line bar charts are good for data comparison; they will show the results in close proximity for easier reading.
Reply:I dont care
Reply:Histograms and bar graphs are better for displaying historical data. Especially if you are trying to diplay a trend in behavior. If your data is a "snapshot" of one point in time, then a pie chart would be the way to go.
JUST FOR THE SMART PEOPLE TO ANSWER - wall street journal reported that of the 2.6 million americans surveyed?
who used windows, over 250 thousant of them were unsatisfied. however , only 30 mac users of the 5760 surveyed mac users, were unhappy, which computer platform has a better customer satisfaction rate? expain your answer please.
JUST FOR THE SMART PEOPLE TO ANSWER - wall street journal reported that of the 2.6 million americans surveyed?
The Windows dissatisfaction rate is 250,000 / 2,600,000 = 25 / 260 = 9.6%. So the satisfaction rate is 90.4%
The Mac dissatisfaction rate is 30 / 5760 = 0.5%. So the satisfaction rate for Mac is 99.5%.
However, the huge difference in samples between these two answers leads me to suspect that these are very different surveys, so you should take great care in comparing their answers.
Reply:The Mac O.S. is a lot smoother running and has fewer issues with viruses and spyware because their userbase is so much smaller nobody bothers to focus on it. It also has fewer security holes, and is usually more cutting Edge.
WIndows is basically bloatware. Microsoft steals all of it's best ideas from other companies, reverse engineers them, and then reprograms them for their own O.S. the result is often disastrous with huge security holes and bugs that take months if not years to fix.
Reply:Customer satisfaction rate should not be based on such data. If 2.6 million americans were surveyed for windows, then it should be the same for MAC users.
Reply:You would have to assume that those that weren't unsatisfied were satisfied. Some of them may have never been satisfied or unsatisfied, but rather completely apathetic. Some May be more satisfied of using PC if their choice is PC or Mac; vice-versa. Your question is logically invalid because you can't measure based on those statistics.
JUST FOR THE SMART PEOPLE TO ANSWER - wall street journal reported that of the 2.6 million americans surveyed?
The Windows dissatisfaction rate is 250,000 / 2,600,000 = 25 / 260 = 9.6%. So the satisfaction rate is 90.4%
The Mac dissatisfaction rate is 30 / 5760 = 0.5%. So the satisfaction rate for Mac is 99.5%.
However, the huge difference in samples between these two answers leads me to suspect that these are very different surveys, so you should take great care in comparing their answers.
Reply:The Mac O.S. is a lot smoother running and has fewer issues with viruses and spyware because their userbase is so much smaller nobody bothers to focus on it. It also has fewer security holes, and is usually more cutting Edge.
WIndows is basically bloatware. Microsoft steals all of it's best ideas from other companies, reverse engineers them, and then reprograms them for their own O.S. the result is often disastrous with huge security holes and bugs that take months if not years to fix.
Reply:Customer satisfaction rate should not be based on such data. If 2.6 million americans were surveyed for windows, then it should be the same for MAC users.
Reply:You would have to assume that those that weren't unsatisfied were satisfied. Some of them may have never been satisfied or unsatisfied, but rather completely apathetic. Some May be more satisfied of using PC if their choice is PC or Mac; vice-versa. Your question is logically invalid because you can't measure based on those statistics.
Probability - Need Help?
A hair salon did a survey of 360 customers regarding satisfaction with service and type of customer. A walk-in customer is on who has seen no ads and not been referred. The other customers either saw a TV ad or were referred to the salon (but not both). The results are as follows:
Walk IN TV AD Referred Total
Not Satisfied 21 9 5 35
Neutral 18 25 37 80
Satisfied 36 43 59 138
Very Satisfied 28 31 48 107
Total 103 108 149 360
W= Walk-In \ TV= Saw TV ad \ R=Referred \NS= Not Satisfied \V = Very Satisfied
a. P(NS)
b. P(NS and W)
c. Given that R happened, find P(NS)
d. Given that NS happened, find P(R)
e. P(V)
f. P(V or TV)
g. P(not V)
h. Are events N and R exclusive
Probability - Need Help?
a) 35 people weren't satisfied out of a total of 360 people, so = 35/360
b) P(NS) = 35/360 (previous answer); P(W) = 103/360 to find P(NW and W) you multiply the two probabilities together. so
P(NS %26amp; W) = 103/360 * 35/360
= 103*35 / 360 * 360
= 3605 / 129600 and then simplify
c) "given that R happened", means you only count the probability of the event for people who are R. so instead of 360, you use the number of people who are R, or 149. so P(NS) is then = to 5/149
d) same principle as question c). so P(R) given N = 5/35
e) this is like question a). so answer = 107/360
f) to find this type of probability (the OR type that is) you add up the possibility of each event happening. so P(V) = 107/360 and P(TV) = 103/360 add these two together
P(V or TV) = 103/360 + 107/360
= (103 + 107) / 360
= 210 / 360
g) this means P of NS or N or S, so you add these together.
P(not V) = 35/360 + 80/360 + 138/360
= (35 + 80 + 138) / 360
= 253/360
h) mutualy exclusive means that if one event happens, then the other event cannot happen. since 37 people were both N and R, these event are NOT mutually exclusive
hope this helps you understand probability!!
deodorizers
Walk IN TV AD Referred Total
Not Satisfied 21 9 5 35
Neutral 18 25 37 80
Satisfied 36 43 59 138
Very Satisfied 28 31 48 107
Total 103 108 149 360
W= Walk-In \ TV= Saw TV ad \ R=Referred \NS= Not Satisfied \V = Very Satisfied
a. P(NS)
b. P(NS and W)
c. Given that R happened, find P(NS)
d. Given that NS happened, find P(R)
e. P(V)
f. P(V or TV)
g. P(not V)
h. Are events N and R exclusive
Probability - Need Help?
a) 35 people weren't satisfied out of a total of 360 people, so = 35/360
b) P(NS) = 35/360 (previous answer); P(W) = 103/360 to find P(NW and W) you multiply the two probabilities together. so
P(NS %26amp; W) = 103/360 * 35/360
= 103*35 / 360 * 360
= 3605 / 129600 and then simplify
c) "given that R happened", means you only count the probability of the event for people who are R. so instead of 360, you use the number of people who are R, or 149. so P(NS) is then = to 5/149
d) same principle as question c). so P(R) given N = 5/35
e) this is like question a). so answer = 107/360
f) to find this type of probability (the OR type that is) you add up the possibility of each event happening. so P(V) = 107/360 and P(TV) = 103/360 add these two together
P(V or TV) = 103/360 + 107/360
= (103 + 107) / 360
= 210 / 360
g) this means P of NS or N or S, so you add these together.
P(not V) = 35/360 + 80/360 + 138/360
= (35 + 80 + 138) / 360
= 253/360
h) mutualy exclusive means that if one event happens, then the other event cannot happen. since 37 people were both N and R, these event are NOT mutually exclusive
hope this helps you understand probability!!
deodorizers
Why does Yahoo refuse to answer questions with anything but canned responses?
Okay. I realise that Yahoo has a LOT of customers and probably receives a LOT of questions, but why do they not even READ the details of submitted support questions?
Several times, I have sent them questions with very specific details, including things I had already tried. Instead of helping me with the actual problem, they sent back a canned response suggesting I try a number of the things I had already TOLD them I had done. So, I replied and mentioned that, and the sent back another canned response suggesting I try a number of OTHER things I had already told them I had done. After that, they just sent me a link to a satisfaction survey and never have resolved the problems.
Even people whom I know with PAID Yahoo accounts receive this same [insert your favourite scatological adjective here] treatment.
:-(
Why does Yahoo refuse to answer questions with anything but canned responses?
I don't know why they do this and I share your annoyance with it.
Don't know what can be done to change it either.
Reply:same thing for me
24 hours 48 hours response never happens
or is links of self support
i also have tried them
my questions did not apply
i guess they are very busy
i would wait to get the solution
1 customer at a time i think would be best
waiting is better than no help at all
i try to ask here for answers
sometimes anther user knows the answer
but reposting same question over and over is a violation
so wait for days to repost
let first question remain open for atleast 3 days
Reply:dont know
Reply:They just are to busy or have no clue how to help you. I think no clue comes very close to the right answer.
Several times, I have sent them questions with very specific details, including things I had already tried. Instead of helping me with the actual problem, they sent back a canned response suggesting I try a number of the things I had already TOLD them I had done. So, I replied and mentioned that, and the sent back another canned response suggesting I try a number of OTHER things I had already told them I had done. After that, they just sent me a link to a satisfaction survey and never have resolved the problems.
Even people whom I know with PAID Yahoo accounts receive this same [insert your favourite scatological adjective here] treatment.
:-(
Why does Yahoo refuse to answer questions with anything but canned responses?
I don't know why they do this and I share your annoyance with it.
Don't know what can be done to change it either.
Reply:same thing for me
24 hours 48 hours response never happens
or is links of self support
i also have tried them
my questions did not apply
i guess they are very busy
i would wait to get the solution
1 customer at a time i think would be best
waiting is better than no help at all
i try to ask here for answers
sometimes anther user knows the answer
but reposting same question over and over is a violation
so wait for days to repost
let first question remain open for atleast 3 days
Reply:dont know
Reply:They just are to busy or have no clue how to help you. I think no clue comes very close to the right answer.
Statistical math quiz and questions?
Parametric and Nonparametric Data Identification
Label each of the following situations “P” if it is an example of parametric data or “NP” if it is an example of nonparametric data.
1. A manufacturer produces a batch of memory chips (RAM) and measures the mean-time-between-failures (MTBF). The manufacturer then changes a manufacturing process and produces another batch and again measures the MTBF. Did the change to the process improve the MTBF? ____
2. From a written survey where the respondents were asked to rate an individual on a scale of 1 to 5, one group rated an individual a 3.7, another group rated the individual a 4.3. Is the difference statistically significant? ____
3. A catering company is buying equipment in order to set up their own store. They have a choice of two ovens that they can purchase for the store. The used oven is $100 less than the new oven, but its heating calibration is off by 20 degrees. Which one is a better buy for them? ____
4. Jim Smith owns three real estate offices in Anytown. He has decided to open one more office, but he cannot decide between Hometown or Uptown as the towns where he wants to locate. He will be comparing the mean number of homes sold per real estate agent, and the mean commission percentage earned by agents in the two towns to make his decision. ____
5. A study to determine if job absenteeism is distributed evenly over the week. ____
6. Mel’s Diner has been surveying their customers for the past couple of years about their dining experience in the restaurant. The survey uses a scale of one to five, five being best to indicate customer satisfaction. Mel’s customer satisfaction averaged 2.5 last year, but this year it is 2.9. Is this difference statistically significant? ____
7. Sally’s Beauty salon just opened for business. Sally assigns the stylists customers on a rotation basis so that everyone is kept busy all day. One month after she opened the salon, Sally’s customer count for each stylist was (a) 20 customers; (b) 30 customers; (c) 15 customers; and (d) 25 customers. Has Sally been fair in how she allocates customers to each of the stylists? ____
8. A comparison of salaries between male and female employees in the same organization. ____
Statistical math quiz and questions?
Parametric and Nonparametric Data Identification
Label each of the following situations “P” if it is an example of parametric data or “NP” if it is an example of nonparametric data.
1. A manufacturer produces a batch of memory chips (RAM) and measures the mean-time-between-failures (MTBF). The manufacturer then changes a manufacturing process and produces another batch and again measures the MTBF. Did the change to the process improve the MTBF? Most definitely.
2. From a written survey where the respondents were asked to rate an individual on a scale of 1 to 5, one group rated an individual a 3.7, another group rated the individual a 4.3. Is the difference statistically significant?
It is very significant
3. A catering company is buying equipment in order to set up their own store. They have a choice of two ovens that they can purchase for the store. The used oven is $100 less than the new oven, but its heating calibration is off by 20 degrees. Which one is a better buy for them?
The new over is a better bet in the long run
4. Jim Smith owns three real estate offices in Anytown. He has decided to open one more office, but he cannot decide between Hometown or Uptown as the towns where he wants to locate. He will be comparing the mean number of homes sold per real estate agent, and the mean commission percentage earned by agents in the two towns to make his decision.
He should go for the best location
5. A study to determine if job absenteeism is distributed evenly over the week.
Label each of the following situations “P” if it is an example of parametric data or “NP” if it is an example of nonparametric data.
1. A manufacturer produces a batch of memory chips (RAM) and measures the mean-time-between-failures (MTBF). The manufacturer then changes a manufacturing process and produces another batch and again measures the MTBF. Did the change to the process improve the MTBF? ____
2. From a written survey where the respondents were asked to rate an individual on a scale of 1 to 5, one group rated an individual a 3.7, another group rated the individual a 4.3. Is the difference statistically significant? ____
3. A catering company is buying equipment in order to set up their own store. They have a choice of two ovens that they can purchase for the store. The used oven is $100 less than the new oven, but its heating calibration is off by 20 degrees. Which one is a better buy for them? ____
4. Jim Smith owns three real estate offices in Anytown. He has decided to open one more office, but he cannot decide between Hometown or Uptown as the towns where he wants to locate. He will be comparing the mean number of homes sold per real estate agent, and the mean commission percentage earned by agents in the two towns to make his decision. ____
5. A study to determine if job absenteeism is distributed evenly over the week. ____
6. Mel’s Diner has been surveying their customers for the past couple of years about their dining experience in the restaurant. The survey uses a scale of one to five, five being best to indicate customer satisfaction. Mel’s customer satisfaction averaged 2.5 last year, but this year it is 2.9. Is this difference statistically significant? ____
7. Sally’s Beauty salon just opened for business. Sally assigns the stylists customers on a rotation basis so that everyone is kept busy all day. One month after she opened the salon, Sally’s customer count for each stylist was (a) 20 customers; (b) 30 customers; (c) 15 customers; and (d) 25 customers. Has Sally been fair in how she allocates customers to each of the stylists? ____
8. A comparison of salaries between male and female employees in the same organization. ____
Statistical math quiz and questions?
Parametric and Nonparametric Data Identification
Label each of the following situations “P” if it is an example of parametric data or “NP” if it is an example of nonparametric data.
1. A manufacturer produces a batch of memory chips (RAM) and measures the mean-time-between-failures (MTBF). The manufacturer then changes a manufacturing process and produces another batch and again measures the MTBF. Did the change to the process improve the MTBF? Most definitely.
2. From a written survey where the respondents were asked to rate an individual on a scale of 1 to 5, one group rated an individual a 3.7, another group rated the individual a 4.3. Is the difference statistically significant?
It is very significant
3. A catering company is buying equipment in order to set up their own store. They have a choice of two ovens that they can purchase for the store. The used oven is $100 less than the new oven, but its heating calibration is off by 20 degrees. Which one is a better buy for them?
The new over is a better bet in the long run
4. Jim Smith owns three real estate offices in Anytown. He has decided to open one more office, but he cannot decide between Hometown or Uptown as the towns where he wants to locate. He will be comparing the mean number of homes sold per real estate agent, and the mean commission percentage earned by agents in the two towns to make his decision.
He should go for the best location
5. A study to determine if job absenteeism is distributed evenly over the week.
Is this Parametric and Nonparametric Data? Why?
-You have a choice of 2 ovens. The used oven is $100 less than the new oven, but its calibration is off by 20 degrees. Which 1 is better buy
-Jim owns 3 real estate offices in Anytown. He has decided to open 1 more office in either Hometown or Uptown. He will compare the mean # of homes sold per agent + the mean commission % earned by agents in the 2 towns to make his decision
-A study to determine if job absenteeism is distributed evenly over a week.
-Mels Diner has been surveying their customers for the past couple of years about their dining experience in the restaurant. The survey uses a scale of 1 to 5, 5 is the best. Mel’s customer satisfaction averaged 2.5 last year, but this year it is 2.9. Is this difference statistically significant
-Sally’s Beauty salon just opened. Sally assigns the stylists customers on a rotation so everyone busy all day. 1 month after she opened Sally’s customer count for each stylist was a 20 b 30 c 15 and d 25. Has Sally been fair
Is this Parametric and Nonparametric Data? Why?
parametric data can be evaluated by statistical methods assuming normal distributions.
non-parametric data assumes the distribution is not normal.
-Jim owns 3 real estate offices in Anytown. He has decided to open 1 more office in either Hometown or Uptown. He will compare the mean # of homes sold per agent + the mean commission % earned by agents in the 2 towns to make his decision
-A study to determine if job absenteeism is distributed evenly over a week.
-Mels Diner has been surveying their customers for the past couple of years about their dining experience in the restaurant. The survey uses a scale of 1 to 5, 5 is the best. Mel’s customer satisfaction averaged 2.5 last year, but this year it is 2.9. Is this difference statistically significant
-Sally’s Beauty salon just opened. Sally assigns the stylists customers on a rotation so everyone busy all day. 1 month after she opened Sally’s customer count for each stylist was a 20 b 30 c 15 and d 25. Has Sally been fair
Is this Parametric and Nonparametric Data? Why?
parametric data can be evaluated by statistical methods assuming normal distributions.
non-parametric data assumes the distribution is not normal.
Am I being Paranoid?
I received an email from yahoo customer services asking me to participate in a survey to gauge customer satisfaction. My immediate thought was 'okay', as I'd complained recently about my yahoo avatar and pictures.
Then I read a little more. It reads:
Dear Yahoo! Customer,
At Yahoo!, your satisfaction is the more important than anything else. And when it comes to your needs and preferences, you're the expert! If you can tell us about your recent experience with Yahoo! Customer Care in a brief online survey, that'll help us make your online experience the best it can be. Plus, we'll be eternally grateful.
"is the more important". Surely an official request would be grammatically correct? Plus the whole thing didn't ring true. It didn't seem professional in any way.
Think I'm being a little paranoid?
Am I being Paranoid?
I agree with you. If our masters on YA can't be accurate, what hope do we have of getting the semi-literates on here to be any better.
Reply:No, don't think so. I'd be a wee bit wary too.
BTW: I've read a few posts complaining re avatars, etc. One of my buds is having a problem too. Wonder what the glitch is this time?
Reply:well i think i would be a little wary.
Reply:if in doubt spam it.
Reply:i would of thought so too. just spam it
Reply:No. I think you might have a point. I would be a bit careful about this one. The only other possibility is that the email was originally written for a non English speaking country and that it's been lost a bit in the translation.
Reply:Yes you are. I always notice mistakes from professionals but it just means we're all human!
Reply:If you're worried, don't answer it. I think that after all the scam emails that go out as "ebay" or "paypal" or "Abbey" that turn up on my computer, I would be wary. You could open your computer up to all sorts of trouble if you answer it.
If it's genuine, they really won't be offended that you didn't answer. It's only market research.
Reply:I got the same email, and had the same reaction as you. My initial reaction was to complete the questionnaire, but after reading this I became suspicious and decided against it. There is no way to know if the email was from yahoo or not.
Reply:I think you are after all how many pc users use good grammar?
Reply:Spam it and bin it
Reply:bin it
Reply:i had one of these surveys a few weeks ago I think it is an attempt to be a buddy rather than an oversear, I recently changer to flickr a yahoo company and they call themselves the flickerinoes which i think is a bit of a laugh and inuendo possibilities are plenty their, its not so much official as a request for help and an attempt to endear themselver to you unfortunetly some people don't like companies to be chummy and would prefer a orthodox line bettween user and provider, and companies want to seem human
deodorant stains
Then I read a little more. It reads:
Dear Yahoo! Customer,
At Yahoo!, your satisfaction is the more important than anything else. And when it comes to your needs and preferences, you're the expert! If you can tell us about your recent experience with Yahoo! Customer Care in a brief online survey, that'll help us make your online experience the best it can be. Plus, we'll be eternally grateful.
"is the more important". Surely an official request would be grammatically correct? Plus the whole thing didn't ring true. It didn't seem professional in any way.
Think I'm being a little paranoid?
Am I being Paranoid?
I agree with you. If our masters on YA can't be accurate, what hope do we have of getting the semi-literates on here to be any better.
Reply:No, don't think so. I'd be a wee bit wary too.
BTW: I've read a few posts complaining re avatars, etc. One of my buds is having a problem too. Wonder what the glitch is this time?
Reply:well i think i would be a little wary.
Reply:if in doubt spam it.
Reply:i would of thought so too. just spam it
Reply:No. I think you might have a point. I would be a bit careful about this one. The only other possibility is that the email was originally written for a non English speaking country and that it's been lost a bit in the translation.
Reply:Yes you are. I always notice mistakes from professionals but it just means we're all human!
Reply:If you're worried, don't answer it. I think that after all the scam emails that go out as "ebay" or "paypal" or "Abbey" that turn up on my computer, I would be wary. You could open your computer up to all sorts of trouble if you answer it.
If it's genuine, they really won't be offended that you didn't answer. It's only market research.
Reply:I got the same email, and had the same reaction as you. My initial reaction was to complete the questionnaire, but after reading this I became suspicious and decided against it. There is no way to know if the email was from yahoo or not.
Reply:I think you are after all how many pc users use good grammar?
Reply:Spam it and bin it
Reply:bin it
Reply:i had one of these surveys a few weeks ago I think it is an attempt to be a buddy rather than an oversear, I recently changer to flickr a yahoo company and they call themselves the flickerinoes which i think is a bit of a laugh and inuendo possibilities are plenty their, its not so much official as a request for help and an attempt to endear themselver to you unfortunetly some people don't like companies to be chummy and would prefer a orthodox line bettween user and provider, and companies want to seem human
deodorant stains
If you're between the ages of 22 and 28, and you frequently shop online, please fill this out!?
As a marketing student, I am conducting a survey about customer satisfaction and preferences in online retailing. If you're bored and wouldn't mind giving me a hand, please fill out this short 5 question survey. Much appreciated!
Internet Retail Survey
1. What kinds of online retailers do you use? (i.e. Amazon, eBay, etc.)
2. Which of those sites do you prefer to use and why? (i.e. you like the layout of the site, the variety of merchandise, easy navigation, etc.)
3. For what purpose do you visit those online retailers?
4. Have you ever visited Quixtar.com? If so, did you purchase anything?
5. What was your experience like using Quixtar?
If you're between the ages of 22 and 28, and you frequently shop online, please fill this out!?
-1, Overstock.com, Half.com, eBay.com.
-2, Overstock.com, U can find a lot of nice brands a good prices..
-3, I dont have as much time to go out to shopping, I just do it online...
-4, I havent, I dont know the site so Im not sure I ll buy something because i dont know it..
-5, I havent used it..
Good Luck.
Reply:1. Whoever has the cheapest price
2. Whatever looks credible and professional
3. Better selection than stores and sometimes better prices.
4. no, what is that?
5. n/a
Reply:NO
Internet Retail Survey
1. What kinds of online retailers do you use? (i.e. Amazon, eBay, etc.)
2. Which of those sites do you prefer to use and why? (i.e. you like the layout of the site, the variety of merchandise, easy navigation, etc.)
3. For what purpose do you visit those online retailers?
4. Have you ever visited Quixtar.com? If so, did you purchase anything?
5. What was your experience like using Quixtar?
If you're between the ages of 22 and 28, and you frequently shop online, please fill this out!?
-1, Overstock.com, Half.com, eBay.com.
-2, Overstock.com, U can find a lot of nice brands a good prices..
-3, I dont have as much time to go out to shopping, I just do it online...
-4, I havent, I dont know the site so Im not sure I ll buy something because i dont know it..
-5, I havent used it..
Good Luck.
Reply:1. Whoever has the cheapest price
2. Whatever looks credible and professional
3. Better selection than stores and sometimes better prices.
4. no, what is that?
5. n/a
Reply:NO
What type of questions can I pose to patients/service users to get a feedback on our quality of service?
I want to do a survey on customer satisfaction
What type of questions can I pose to patients/service users to get a feedback on our quality of service?
i bet you work for the council
Reply:i really need much more information - you do not even say what exactly service you provide
Reply:Types of question:
Open: people write what they want, usually good to have a bit at the end for any other comments, but not the whole thing.
Age and gender are important so you can have an idea who your customers are.
Get them to tick which service they used and use a scoring scale for approval:
A lot of the questions of the type 'please score this service in terms of efficiency (whatever) between one and ten with one being totally dissatisfied and ten being completely satisfied.
Also you can go with 'indicate how much you agree of disagree with the following statements'.
In terms of the contents of the questions, these should address:
what people liked, what they didn't and what they want changed.
Remember that if you are going to produce a document at the end of this with percentages of satisfaction with this or that or the frequencies of various complaints, you must ask the right questions and if they are open questions then you will have a lot to do when it comes to processing the data.
Reply:Three things customer want: prompt service, complete service and a cost effective service.
How long did you have to wait before you were seen/attended to?
Was the caliber of service to your liking? (or that could be rated on a scale of 1 to 10)
One thing with patients is that they want the doctor to spend quality time with them and answer all their questions, not an assembly line approach to things
Reply:hmmmmmm......what kind of services DO you offer?
Reply:ask them if they would rather have vaseline or KY jelly. nobody knows what your service is yet btw
What type of questions can I pose to patients/service users to get a feedback on our quality of service?
i bet you work for the council
Reply:i really need much more information - you do not even say what exactly service you provide
Reply:Types of question:
Open: people write what they want, usually good to have a bit at the end for any other comments, but not the whole thing.
Age and gender are important so you can have an idea who your customers are.
Get them to tick which service they used and use a scoring scale for approval:
A lot of the questions of the type 'please score this service in terms of efficiency (whatever) between one and ten with one being totally dissatisfied and ten being completely satisfied.
Also you can go with 'indicate how much you agree of disagree with the following statements'.
In terms of the contents of the questions, these should address:
what people liked, what they didn't and what they want changed.
Remember that if you are going to produce a document at the end of this with percentages of satisfaction with this or that or the frequencies of various complaints, you must ask the right questions and if they are open questions then you will have a lot to do when it comes to processing the data.
Reply:Three things customer want: prompt service, complete service and a cost effective service.
How long did you have to wait before you were seen/attended to?
Was the caliber of service to your liking? (or that could be rated on a scale of 1 to 10)
One thing with patients is that they want the doctor to spend quality time with them and answer all their questions, not an assembly line approach to things
Reply:hmmmmmm......what kind of services DO you offer?
Reply:ask them if they would rather have vaseline or KY jelly. nobody knows what your service is yet btw
A coworker asked me to do something?
My job revolves around customer satisfaction surveys. A manager here came to me and told me of a certain customer who he knows in unhappy about something that we can't fix. So the mgr asked me to make a "typo" and not give the right phone number to the calling agency. Since he's a manager and I'm not, I said ok. But I really don't like doing this, it's just just shady and not something I feel right about. Any advice on how to handle this? I could go to my boss with it, but then the mgr will know I "told on" him. I don't know what to do.
A coworker asked me to do something?
go to your "boss" and discuss this confidentially and explain that you will expect his/her support if this causes issues with the manager involved. customer surveys are a tool to learn from, they represent one moment in time and if used properly they will help the manager improve performance. the "boss" needs to make that perfectly clear to the manager and perhaps put more emphasis on what can be learned from the surveys rather then just the final score.
Reply:This is where ethics come into play. Myself would not make that typo because who is going to be the fall guy/gall when that customer calls in, not the boss, YOU! Would go to human resources and speak with them. Most reputable companies would find this reprehensible and there are ways to deal with unhappy customers, and all things can be fixed.
Reply:Don't do it. Since that manager is not your direct boss, you don't have to follow his instruction. Just type the info like it is provided. If the manager comes back and do again, just say you have to ask to your boss about it. You don't want to be part of some conspiracy.
Reply:Please don't do what your coworker has asked. Go back to him and tell him your worried about the ramifications of your actions. Just be honest and tell him while you wish you could help it could get you and he in trouble.
Remember you must always protect your reputation no matter what!!!
Reply:He's not the boss. Tell him was he asked you to do, its not right.
He may result in getting fired but its not worth the risk of the fact you might get fired for a typo.
Reply:You should not do what the coworker ask you to do. I'm not sure how you could alert someone this is happening. But don't do it!!!
Reply:anyone can make a typo and if you got found out you can claim it was a mistake. just do it if he asks you again then worry.
Reply:Just do the job right; you don't have to say anything to anyone. Don't sell out to peer pressure.
Reply:got to your boss or quit.
somebody's going down on this and it shouldn't be you.
Don't put up with this bullshit.
Reply:i think there are many different situations will affect you to dicide what should do.first ,is the customer very important?if he is very important,you should tell the boss what the troubble is, otherwise,if something wrong happen, that's will your fault not only the manager's.second, if the customer isn't very important and the manager is your directly leader,you should not tell the boss and that will make the manager like you more which may help you in the furture.third, if the customer is very important that's denpend on you to choose which is more important ,the company and the manager .
A coworker asked me to do something?
go to your "boss" and discuss this confidentially and explain that you will expect his/her support if this causes issues with the manager involved. customer surveys are a tool to learn from, they represent one moment in time and if used properly they will help the manager improve performance. the "boss" needs to make that perfectly clear to the manager and perhaps put more emphasis on what can be learned from the surveys rather then just the final score.
Reply:This is where ethics come into play. Myself would not make that typo because who is going to be the fall guy/gall when that customer calls in, not the boss, YOU! Would go to human resources and speak with them. Most reputable companies would find this reprehensible and there are ways to deal with unhappy customers, and all things can be fixed.
Reply:Don't do it. Since that manager is not your direct boss, you don't have to follow his instruction. Just type the info like it is provided. If the manager comes back and do again, just say you have to ask to your boss about it. You don't want to be part of some conspiracy.
Reply:Please don't do what your coworker has asked. Go back to him and tell him your worried about the ramifications of your actions. Just be honest and tell him while you wish you could help it could get you and he in trouble.
Remember you must always protect your reputation no matter what!!!
Reply:He's not the boss. Tell him was he asked you to do, its not right.
He may result in getting fired but its not worth the risk of the fact you might get fired for a typo.
Reply:You should not do what the coworker ask you to do. I'm not sure how you could alert someone this is happening. But don't do it!!!
Reply:anyone can make a typo and if you got found out you can claim it was a mistake. just do it if he asks you again then worry.
Reply:Just do the job right; you don't have to say anything to anyone. Don't sell out to peer pressure.
Reply:got to your boss or quit.
somebody's going down on this and it shouldn't be you.
Don't put up with this bullshit.
Reply:i think there are many different situations will affect you to dicide what should do.first ,is the customer very important?if he is very important,you should tell the boss what the troubble is, otherwise,if something wrong happen, that's will your fault not only the manager's.second, if the customer isn't very important and the manager is your directly leader,you should not tell the boss and that will make the manager like you more which may help you in the furture.third, if the customer is very important that's denpend on you to choose which is more important ,the company and the manager .
Why do customers prefer Building Societies to Retail Banks?
The latest research from NOP shows that Building Societies tend to perform better than Retail Banks in Customer Satisfaction and Advocacy Surveys. Why is this, and what stops us from recommending who we bank with to someone else?
Why do customers prefer Building Societies to Retail Banks?
I share in your question. A bank gives you just as easy access to your funds as any other institution.
I find the customer satisfaction ratings interesting. I am a memeber of both a bank and a credit union (similar to a Building Society, just in the US). I have received better service from the bank. Every contact I have with an institution other than a bank tends to be a negative contact. I even walked into a credit union and was forced to listen to the employees gossip about something for 10 minutes before they looked at me like i was a roach, and told me to go somewhere else in the building.
I think a focus on customer satisfaction within a company drives how the employees treat customers. This can vary from location to location. Typically banks have been more focused on getting more business and more deposits. However, many banks are now looking at improving their customer satisfaction scores.
Reply:Building societies are mutuals owned by their customers and offer a better deal. Banks make massive profits and generally rip off their customers at every opportunity. Some Building societies converted to banks during the satanic Thatcherism era and pretend they still are building societies...
Reply:In general Building Societies pay better interest than bank as they do not have share holders to pay dividends to. You also get a more personal service from them and you have easy access to your money.
shoe buckles products
Why do customers prefer Building Societies to Retail Banks?
I share in your question. A bank gives you just as easy access to your funds as any other institution.
I find the customer satisfaction ratings interesting. I am a memeber of both a bank and a credit union (similar to a Building Society, just in the US). I have received better service from the bank. Every contact I have with an institution other than a bank tends to be a negative contact. I even walked into a credit union and was forced to listen to the employees gossip about something for 10 minutes before they looked at me like i was a roach, and told me to go somewhere else in the building.
I think a focus on customer satisfaction within a company drives how the employees treat customers. This can vary from location to location. Typically banks have been more focused on getting more business and more deposits. However, many banks are now looking at improving their customer satisfaction scores.
Reply:Building societies are mutuals owned by their customers and offer a better deal. Banks make massive profits and generally rip off their customers at every opportunity. Some Building societies converted to banks during the satanic Thatcherism era and pretend they still are building societies...
Reply:In general Building Societies pay better interest than bank as they do not have share holders to pay dividends to. You also get a more personal service from them and you have easy access to your money.
shoe buckles products
I work for Sprint in California It seems like they dont want to pay my Disability?
I currently work for Sprint Corp in California and have for the past 2 years. I have always been full-time, and a great employee, I have the highest ranking Csat in my district, for those that don't know what it is that's a customer satisfaction survey they do, out of 100 possible i rank 99.99 for the last 6 months, with over 70 surveys, needless to say I am an asset to Sprint.
Well in the middle of December I almost died, due to a double ruptured appendix with absess and severe bacterial poisoning.
I was in the hospital well over a week, had surgery, lost 30lbs of muscle, and it took me over 2 months to recover, in fact almost 3 months later I am still on anti biotics and suffer some sickness due to bacterial infections.
I work for Sprint in California It seems like they dont want to pay my Disability?
Contact the states insurance attorney general and make a complaint to them they will look into the matter for you. Good luck they don't like to pay out. A holes, make me sick, do not let this drop they have to pay you. Start making copies of what you send them fax if necessary you'll have transmittal record of it going threw ok, also document all phone calls you make.
Reply:dude- get a lawyer. No company EVER wants to pay disability. It's like throwing money out a car window. they get no benefit, only loss. Get a lawyer to write a demand letter that states the relevant dates and that you have complied with all their requests. That your customer satisfaction rating is 99.99. When the lawyer sends it, it will be all official and then they'l either get their lawyer to stall the claim more or they will pay. Probably they will stall though. It's just principal to not allow any type of claims against the company when the company has a bunch of lawyers on retainer.
Reply:They can screw you forever. You could call the state. I think they have to put up some poster to who your suppose to call. They might be more helpfull initially then getting a lawyer. You can get a free consult from a lawyer and wait off on filing a complaint as well.
Well in the middle of December I almost died, due to a double ruptured appendix with absess and severe bacterial poisoning.
I was in the hospital well over a week, had surgery, lost 30lbs of muscle, and it took me over 2 months to recover, in fact almost 3 months later I am still on anti biotics and suffer some sickness due to bacterial infections.
I work for Sprint in California It seems like they dont want to pay my Disability?
Contact the states insurance attorney general and make a complaint to them they will look into the matter for you. Good luck they don't like to pay out. A holes, make me sick, do not let this drop they have to pay you. Start making copies of what you send them fax if necessary you'll have transmittal record of it going threw ok, also document all phone calls you make.
Reply:dude- get a lawyer. No company EVER wants to pay disability. It's like throwing money out a car window. they get no benefit, only loss. Get a lawyer to write a demand letter that states the relevant dates and that you have complied with all their requests. That your customer satisfaction rating is 99.99. When the lawyer sends it, it will be all official and then they'l either get their lawyer to stall the claim more or they will pay. Probably they will stall though. It's just principal to not allow any type of claims against the company when the company has a bunch of lawyers on retainer.
Reply:They can screw you forever. You could call the state. I think they have to put up some poster to who your suppose to call. They might be more helpfull initially then getting a lawyer. You can get a free consult from a lawyer and wait off on filing a complaint as well.
Which research methodology & analysis technique for "Role of marketing in new Inductrial product development"
I am doing MBA project "Role of Marketing in new Industrial Product development ( Product is Air Filter)".
Marketing performs varios functions like Customer input gathering,Competitor's study,Pricing,Submitting drawing,submitting prototype,Follow up,
So my Project became technical.
We Gathered competitors data for comparision.
%26amp; also Customer inputs as it is customised product,
Conducted customer satisfaction survey.
Data I gathered is all technical or theorotical
What Research methodology %26amp; analysis technique I should use.?
What should be my hypothesis
HOw can i prove it by some technique.
What graphs ,tables should i show....
What analysis shouls i write.......
I am confused........
Which research methodology %26amp; analysis technique for "Role of marketing in new Inductrial product development"
try this:
http://marketing-and-publishing.ebookora...
Reply:the easiest way is to make it as a Management Report rather than a lengthy research work....you have to take only few parameters and draw some relation between marketing and new industrial product. It is difficult to explain it simply. Ask your faculty advisor who is always the best guide...best of luck...
Marketing performs varios functions like Customer input gathering,Competitor's study,Pricing,Submitting drawing,submitting prototype,Follow up,
So my Project became technical.
We Gathered competitors data for comparision.
%26amp; also Customer inputs as it is customised product,
Conducted customer satisfaction survey.
Data I gathered is all technical or theorotical
What Research methodology %26amp; analysis technique I should use.?
What should be my hypothesis
HOw can i prove it by some technique.
What graphs ,tables should i show....
What analysis shouls i write.......
I am confused........
Which research methodology %26amp; analysis technique for "Role of marketing in new Inductrial product development"
try this:
http://marketing-and-publishing.ebookora...
Reply:the easiest way is to make it as a Management Report rather than a lengthy research work....you have to take only few parameters and draw some relation between marketing and new industrial product. It is difficult to explain it simply. Ask your faculty advisor who is always the best guide...best of luck...
Summer training issues?
SUMMER TRAINING in RETAIL market?
i am an MBA student and m doing my summer training with reliance retail. now the problem is that i got this project from a personal source and thts why i never get proper attention here. i always feel unwanted and jobless as i have not been assigned any important job here. also i m not getting stipend. my training is for 2 months and out of which i was asked by them to spend 15 days on floor and get some first hand experience with the customers. i converted it in a sales project by setting some target for myself and i achieved it. after tht after doing a lot of efforts i convinced them to let me do a customer satisfaction survey. its been one month here in this mall and after completing the survey i m jobless again.
can you suggest me some other small projects tht i can do over here tht shud last like fr another 30 days?
i m majoring in marketing and i really want to add some value to my project.
Summer training issues?
visit www.zoonx.com for more informations
Reply:Hi Tell Me,
It is great that you are working on your MBA! I have my bachelor's in business with a marketing track. I have taken on a hobby called internet marketing and have made it more of my main career goal.
If I wrote about it in this answer, I would go on about 5-10 pages. Seriously! But if you are looking for some cutting edge information about marketing for your project, then the growing field of internet marketing will knock your teacher on her rear!
A good place to get started would be the internet marketing training videos at http://www.dhmarketingtools.com You must start somewhere and these are geared for newbies. Good luck and have fun!
i am an MBA student and m doing my summer training with reliance retail. now the problem is that i got this project from a personal source and thts why i never get proper attention here. i always feel unwanted and jobless as i have not been assigned any important job here. also i m not getting stipend. my training is for 2 months and out of which i was asked by them to spend 15 days on floor and get some first hand experience with the customers. i converted it in a sales project by setting some target for myself and i achieved it. after tht after doing a lot of efforts i convinced them to let me do a customer satisfaction survey. its been one month here in this mall and after completing the survey i m jobless again.
can you suggest me some other small projects tht i can do over here tht shud last like fr another 30 days?
i m majoring in marketing and i really want to add some value to my project.
Summer training issues?
visit www.zoonx.com for more informations
Reply:Hi Tell Me,
It is great that you are working on your MBA! I have my bachelor's in business with a marketing track. I have taken on a hobby called internet marketing and have made it more of my main career goal.
If I wrote about it in this answer, I would go on about 5-10 pages. Seriously! But if you are looking for some cutting edge information about marketing for your project, then the growing field of internet marketing will knock your teacher on her rear!
A good place to get started would be the internet marketing training videos at http://www.dhmarketingtools.com You must start somewhere and these are geared for newbies. Good luck and have fun!
SUMMER TRAINING in RETAIL market?
i am an MBA student and m doing my summer training with reliance retail. now the problem is that i got this project from a personal source and thts why i never get proper attention here. i always feel unwanted and jobless as i have not been assigned any important job here. also i m not getting stipend. my training is for 2 months and out of which i was asked by them to spend 15 days on floor and get some first hand experience with the customers. i converted it in a sales project by setting some target for myself and i achieved it. after tht after doing a lot of efforts i convinced them to let me do a customer satisfaction survey. its been one month here in this mall and after completing the survey i m jobless again.
can you suggest me some other small projects tht i can do over here tht shud last like fr another 30 days?
i m majoring in marketing and i really want to add some value to my project.
SUMMER TRAINING in RETAIL market?
Hi Tell Me,
It is great that you are working on your MBA! I have my bachelor's in business with a marketing track. I have taken on a hobby called internet marketing and have made it more of my main career goal.
If I wrote about it in this answer, I would go on about 5-10 pages. Seriously! But if you are looking for some cutting edge information about marketing for your project, then the growing field of internet marketing will knock your teacher on her rear!
A good place to get started would be the internet marketing training videos at http://www.dhmarketingtools.com You must start somewhere and these are geared for newbies. Good luck and have fun!
shoe last rack
can you suggest me some other small projects tht i can do over here tht shud last like fr another 30 days?
i m majoring in marketing and i really want to add some value to my project.
SUMMER TRAINING in RETAIL market?
Hi Tell Me,
It is great that you are working on your MBA! I have my bachelor's in business with a marketing track. I have taken on a hobby called internet marketing and have made it more of my main career goal.
If I wrote about it in this answer, I would go on about 5-10 pages. Seriously! But if you are looking for some cutting edge information about marketing for your project, then the growing field of internet marketing will knock your teacher on her rear!
A good place to get started would be the internet marketing training videos at http://www.dhmarketingtools.com You must start somewhere and these are geared for newbies. Good luck and have fun!
shoe last rack
I need charts on customer satisfaction from different companies.?
in addition with charts i am interested in knowing that how companies do these surveys and on what basis.
I need charts on customer satisfaction from different companies.?
Please check some prominant suevey companies...!Pinecone research, Surveysavvy, Greenfieldonline are some of the larger survey companies, who pay regularly . A list of companies you can join for free , with details of amounts you will receive as payment, is available at http://tinyurl.com/mx9ga
I need charts on customer satisfaction from different companies.?
Please check some prominant suevey companies...!Pinecone research, Surveysavvy, Greenfieldonline are some of the larger survey companies, who pay regularly . A list of companies you can join for free , with details of amounts you will receive as payment, is available at http://tinyurl.com/mx9ga
Best SPC control chart option?
Here's the scenario: Individual customer satisfaction survey scores (measure is % of surveys with 'excellent' score) collected more or less at RANDOM intervals throughout each quarter yet summarized and reported on a QUARTERLY basis as a single number. Number of surveys ~30 each quarter. Want to apply SPC limits to the quarterly, grouped number (ie % excellent among n = 30). Here's the problem, I think: 1. P-chart assumes rational subgroups that act independently of each other over time. 'Arbitrary' quarterly sub-groups are likely highly correlated since surveys are collected at random intervals throughout quarter and not at a specific point in time. 2. P-chart becomes ultra-sensitive as n gets large? I want to minimize the likelihood of a false positive (false alarm).
Is there such a thing as a moving average chart for proportions or attributes? Should I treat the individual proportions as variables data and use a MA or other chart? What are my options?
Best SPC control chart option?
You may want to generate the EWMA chart. It stands for Exponentially Weighted Moving Average control chart. Major statistical softwares would provide this option. For instance, SAS dose offer the procedure to construt EWMA chart, it is under SAS?QC component and the procedure it's called "PROC MACONTROL". You need to specified "EWMACHART" statement under PROC MACONTROL".
Is there such a thing as a moving average chart for proportions or attributes? Should I treat the individual proportions as variables data and use a MA or other chart? What are my options?
Best SPC control chart option?
You may want to generate the EWMA chart. It stands for Exponentially Weighted Moving Average control chart. Major statistical softwares would provide this option. For instance, SAS dose offer the procedure to construt EWMA chart, it is under SAS?QC component and the procedure it's called "PROC MACONTROL". You need to specified "EWMACHART" statement under PROC MACONTROL".
Do you have a Hyundai?
I know Hyundai had some serious "build" problems when they first came to the US however they've improved significantly. Last years models were rated #3 in the JD Powers customer satisfaction survey. I know there are problems, but I wonder if they're REALLY getting better.
For the first time I'm considering buying a Hyundai. I REALLY like their new concept sports sedan, the Hyundai Concept Genesis, that's supposed to be introduced in 2008 and will sell for around $30,000 . This will be a full size sports sedan, rear wheel drive, V-8, and all of the bells and whistles. It's supposed to about the same size as the BMW 7 series sedan.
If you own a NEWER Hyundai (any model newer than say 2002 or 2003), my question for you is:
Would you buy another Hyundai?
Why? Is it the price?, the value for the money? the quality?
If you WOULDN'T buy another Hyundai:
why not? is it the dealer service? just a crappy car? What year is yours, and what model?
Thanks
Do you have a Hyundai?
Im close, I have a few KIAs. Pretty much the same cars in different shells. I would go out and buy another one in a heartbeat. I own an 03 Optima and an 05 Sorento. Both are right around 30k miles and were bought brand new. Ive never had a problem with either one, but I do regular maintenance on them regularly. I can honestly say that its the value for the money. Dont let the haters here discourage you. They probably have never even been in a Hyundai or KIA.
For the first time I'm considering buying a Hyundai. I REALLY like their new concept sports sedan, the Hyundai Concept Genesis, that's supposed to be introduced in 2008 and will sell for around $30,000 . This will be a full size sports sedan, rear wheel drive, V-8, and all of the bells and whistles. It's supposed to about the same size as the BMW 7 series sedan.
If you own a NEWER Hyundai (any model newer than say 2002 or 2003), my question for you is:
Would you buy another Hyundai?
Why? Is it the price?, the value for the money? the quality?
If you WOULDN'T buy another Hyundai:
why not? is it the dealer service? just a crappy car? What year is yours, and what model?
Thanks
Do you have a Hyundai?
Im close, I have a few KIAs. Pretty much the same cars in different shells. I would go out and buy another one in a heartbeat. I own an 03 Optima and an 05 Sorento. Both are right around 30k miles and were bought brand new. Ive never had a problem with either one, but I do regular maintenance on them regularly. I can honestly say that its the value for the money. Dont let the haters here discourage you. They probably have never even been in a Hyundai or KIA.
A satisfaction survey?
1. Overall, how satisfied are you with the amount of junk mail you receive on a weekly basis?
2. How satisfied are you with the changes made to Y!A?
3. On a scale of 0 to 10, where 0 is very dissatisfied and 10 is very satisfied, how satisfied are you with your phone service provider's customer service?
4. Would you like an odd duck as a pet?
Thank you for taking Dragon's second survey of the day. ♥
A satisfaction survey?
1. Junk mail makes me want to scream...I hate it!♥
2. I think they could have left it alone. I'm having trouble with them not wanting to put my questions in polls/surveys.
3. 9
4. I think I would, yes.♥
Reply:1.not satisfied at all,I need more to make the fire burn brighter
2.I don't like all the changes %26amp; hiccups
3.10
4.yes
thank you dragon for letting me take your wonderful survey's!
Reply:1. always annoys me....I do like to shoot the messanger though, so the postman (who has realised this) doesn't come around so much
2. bit annoying but what the hell
3. I have never talked to them, no idea!!
4. Odd duck? go on then, I will feed it to the gimp
Reply:I hate junk mail and I recive around 5 each day
I'm addicted to yahoo answers, I love aerning points
7 it's ok
no way,I already have an odd cat as a pet
Reply:1. not satisified at all..
2. there ok
3. 4
4. sure..
Reply:1. Somewhat sastified, because my junk mail fliter is set on high.
2. Its ok, I don't care what it looks like as long as I can answer and ask questions without getting reported or a violation I am happy.
3. 6, they're pretty good I haven't had a problem in a while.
4. Sure why not.
Reply:1. I am not satisfied at all. We are not ruining the planet fast enough with all this junk. (sarcasm mode on)
2. Not. They suck.
3. Actually they are the ONLY utility I have that have any customer service at all and do you want to know why? Because of de-freakin'-regulation and competiton. If I don't like it, I can go somewhere else. Try that with your electric company or your cable company or water company. You can't. Grrrrr, DON'T get me started.
5. I'm an odd duck, my hubby is an odd duck and my dog is a bit of an odd duck so yeah, why not. :)
Reply:Hello, Dragon!
1. I am satisfied with the amount of junk mail I receive weekly. I have signed myself up for lots of catalogs and pamphlets, so I always have something to read in the potty. And when I'm done with them, I turn them into paper mache art that decorates my front yard.....Gives the birds something to read while they poop on my car.
2. Ehhhh, I can't see how they make a big difference one way or another. I would say I have very intense ambiguous feelings about it.
3. I would have to say 5.4
4. I would LOVE an odd duck. The last one I had was a republican...just didn't seem to fit in! And my duck billed platypus needs a friend.....
Reply:1. Not satisfied
2. Not satisfied
3. 8
4. Sure
Reply:Satisfied
Satisfied
5
Sure
Reply:1. as satisfied as I'm going to be
2. eh, not really
3. 0 darn Bellsouth won't hook up DSL...ARG!!!
4. yes!
You're very welcome Dragon! ☺
Reply:SINCE, I ONLY GET 2 POINTS PER QUESTION, I WILL ANSWER #1: I HATE JUNK MAIL.
tags
2. How satisfied are you with the changes made to Y!A?
3. On a scale of 0 to 10, where 0 is very dissatisfied and 10 is very satisfied, how satisfied are you with your phone service provider's customer service?
4. Would you like an odd duck as a pet?
Thank you for taking Dragon's second survey of the day. ♥
A satisfaction survey?
1. Junk mail makes me want to scream...I hate it!♥
2. I think they could have left it alone. I'm having trouble with them not wanting to put my questions in polls/surveys.
3. 9
4. I think I would, yes.♥
Reply:1.not satisfied at all,I need more to make the fire burn brighter
2.I don't like all the changes %26amp; hiccups
3.10
4.yes
thank you dragon for letting me take your wonderful survey's!
Reply:1. always annoys me....I do like to shoot the messanger though, so the postman (who has realised this) doesn't come around so much
2. bit annoying but what the hell
3. I have never talked to them, no idea!!
4. Odd duck? go on then, I will feed it to the gimp
Reply:I hate junk mail and I recive around 5 each day
I'm addicted to yahoo answers, I love aerning points
7 it's ok
no way,I already have an odd cat as a pet
Reply:1. not satisified at all..
2. there ok
3. 4
4. sure..
Reply:1. Somewhat sastified, because my junk mail fliter is set on high.
2. Its ok, I don't care what it looks like as long as I can answer and ask questions without getting reported or a violation I am happy.
3. 6, they're pretty good I haven't had a problem in a while.
4. Sure why not.
Reply:1. I am not satisfied at all. We are not ruining the planet fast enough with all this junk. (sarcasm mode on)
2. Not. They suck.
3. Actually they are the ONLY utility I have that have any customer service at all and do you want to know why? Because of de-freakin'-regulation and competiton. If I don't like it, I can go somewhere else. Try that with your electric company or your cable company or water company. You can't. Grrrrr, DON'T get me started.
5. I'm an odd duck, my hubby is an odd duck and my dog is a bit of an odd duck so yeah, why not. :)
Reply:Hello, Dragon!
1. I am satisfied with the amount of junk mail I receive weekly. I have signed myself up for lots of catalogs and pamphlets, so I always have something to read in the potty. And when I'm done with them, I turn them into paper mache art that decorates my front yard.....Gives the birds something to read while they poop on my car.
2. Ehhhh, I can't see how they make a big difference one way or another. I would say I have very intense ambiguous feelings about it.
3. I would have to say 5.4
4. I would LOVE an odd duck. The last one I had was a republican...just didn't seem to fit in! And my duck billed platypus needs a friend.....
Reply:1. Not satisfied
2. Not satisfied
3. 8
4. Sure
Reply:Satisfied
Satisfied
5
Sure
Reply:1. as satisfied as I'm going to be
2. eh, not really
3. 0 darn Bellsouth won't hook up DSL...ARG!!!
4. yes!
You're very welcome Dragon! ☺
Reply:SINCE, I ONLY GET 2 POINTS PER QUESTION, I WILL ANSWER #1: I HATE JUNK MAIL.
tags
Where can i get the format of a Survey on my MBA project ?
i have taken a survey on customer satisfaction in service sector. Niow i need to prepare the report on this %26amp; i want the format to do the present the report to my college. Kindly send me any releted websites or your format if you have. ( simbu )
Where can i get the format of a Survey on my MBA project ?
You need to check out the English writing skills website. You have poor skills for someone working on an MBA project.
Reply:MBA? I find that hard to believe. You seem virtually illiterate for someone in a Master's level program.
Where can i get the format of a Survey on my MBA project ?
You need to check out the English writing skills website. You have poor skills for someone working on an MBA project.
Reply:MBA? I find that hard to believe. You seem virtually illiterate for someone in a Master's level program.
Monday, May 11, 2009
What are the best metrics to measure efficiency (cost) in an inbound environment?
If Customer Satisfaction IVR survey results are used to measure customer satisfaction, then what are the best metrics to measure efficiency (cost) in an inbound environment?
What are the best metrics to measure efficiency (cost) in an inbound environment?
http://www.tmcnet.com/channels/workforce...
IEX Solution Applies Inbound WFM Techniques to Outbound Environment
By DAVID R. BUTCHER, Assistant Editor, Customer Interaction Solutions
What you want may be here...
gl
What are the best metrics to measure efficiency (cost) in an inbound environment?
http://www.tmcnet.com/channels/workforce...
IEX Solution Applies Inbound WFM Techniques to Outbound Environment
By DAVID R. BUTCHER, Assistant Editor, Customer Interaction Solutions
What you want may be here...
gl
Pleaseee help to check if my english is correct?
i need to write down my past accomplishment, and here it is :-
- "Received a good feedback from the customer" ---%26gt;( i wanted to say that the customers has given me a good feedback when we do the customer satisfaction survey. Does the above sentance delivers this message? and is it good enough?)
My strength:-
- Has the ability to listen and able to compromise well with the team to find the best solution ---%26gt; (my leader wanted to me to say that, i listen alot..also to other peoples opinion n make used of it and i compromise well which helps to find the best solution. Is the above sentance correct?)
Pleaseee help me. Thank u very mych
Pleaseee help to check if my english is correct?
I would spin it a little more positive.
"Received a good feedback from the customer"
= EXCELLENT CUSTOMER SERVICE
and your strength:
EXCELLENT LISTENING AND PROBLEM-SOLVING SKILLS.
I AM A TEAM PLAYER WHO ENJOYS FINDING THE BEST SOLUTIONS FOR MY CUSTOMERS.
Reply:It is mostly right good job. But if i were to reword them i would write them like this, taking out some uncessescary prepositions.
Received good feedback from the customer
and
Has the ability to listen and is able to compromise well with the team to find the best solution.
Good luck with your future accomplishments :)
- "Received a good feedback from the customer" ---%26gt;( i wanted to say that the customers has given me a good feedback when we do the customer satisfaction survey. Does the above sentance delivers this message? and is it good enough?)
My strength:-
- Has the ability to listen and able to compromise well with the team to find the best solution ---%26gt; (my leader wanted to me to say that, i listen alot..also to other peoples opinion n make used of it and i compromise well which helps to find the best solution. Is the above sentance correct?)
Pleaseee help me. Thank u very mych
Pleaseee help to check if my english is correct?
I would spin it a little more positive.
"Received a good feedback from the customer"
= EXCELLENT CUSTOMER SERVICE
and your strength:
EXCELLENT LISTENING AND PROBLEM-SOLVING SKILLS.
I AM A TEAM PLAYER WHO ENJOYS FINDING THE BEST SOLUTIONS FOR MY CUSTOMERS.
Reply:It is mostly right good job. But if i were to reword them i would write them like this, taking out some uncessescary prepositions.
Received good feedback from the customer
and
Has the ability to listen and is able to compromise well with the team to find the best solution.
Good luck with your future accomplishments :)
M.D has been surveying customers about their dining experience. survey used a scale of 1 to 5.?
Mel's diner has been surbeying their customers for the past couple of years about their dining experience in the restaurant. the survey uses a scale of one to five, five being best to indicate customer satisfaction. Mel's customer satisfaction averaged 2.5 last year, but this year it is 2.9. is the difference statistically significant? and is this pa parametric or nonparametric?
M.D has been surveying customers about their dining experience. survey used a scale of 1 to 5.?
2.9 would suggest better customer service. But the customers themselves will have different likes and dislikes.
If the 2.9 value was maintained over a vast range of customers' surveys, then yes it's statistically significant. The significance of this should show in the income.
It could be parametric if this value is maintained.
Reply:The answer depends on the sample size and assumptions about the distribution of scores. The test would be parametric.
Reply:Really depends on the sample size, you may have to be concerned with time of day, and type of meal as well. New wait staff? How busy it is? Lots of posssible factors depending on how many times it was taken. Assuming all else is the same then size is most critical.
train horns
M.D has been surveying customers about their dining experience. survey used a scale of 1 to 5.?
2.9 would suggest better customer service. But the customers themselves will have different likes and dislikes.
If the 2.9 value was maintained over a vast range of customers' surveys, then yes it's statistically significant. The significance of this should show in the income.
It could be parametric if this value is maintained.
Reply:The answer depends on the sample size and assumptions about the distribution of scores. The test would be parametric.
Reply:Really depends on the sample size, you may have to be concerned with time of day, and type of meal as well. New wait staff? How busy it is? Lots of posssible factors depending on how many times it was taken. Assuming all else is the same then size is most critical.
train horns
I recieved a customer satisfaction survery from the post office today... any idea why?
It just seems strange they would send this survey. This is the first time in... well, my whole life, that I have ever gotten one of these. Do you think there could be a problem with my postal carrier?
I recieved a customer satisfaction survery from the post office today... any idea why?
No, it's a random survey.
I recieved a customer satisfaction survery from the post office today... any idea why?
No, it's a random survey.
Are retailers/service providers really concerned with customer satisfaction anymore?
I find that I spend an awful lot of time sorting out problems with my cable and broadband provider/gas and electric company etc. not to mention wrongly delivered goods/incomplete goods etc etc etc. What's more, their so-called customer helplines make being unhelpful into an art form and can be so rude to you, the paying customer. I have to say that things are much the same before they have secured your purchase, in many cases. Have you tried asking for advice in an electrical store recently? Is the philosophy of customer-satisfaction just a token gesture nowadays? Why and how do these companies continue to generate huge profits despite essentially poor consumer-relations (regardless of what their 'surveys' show)?
Are retailers/service providers really concerned with customer satisfaction anymore?
NO they are not, as a whole concerned ,
about us their retail customers .
This is very short sighted ,as we have seen many ,
previously high, profit making businesses,
that are
are now going "to the wall"
Because of their cavalier attitude to the customers
It is a competitive world and eventually people ,
rebel against this off hand treatment
and take their custom else were ,
for better service and support
Then the huge profits made,
from their poorly served customers ,
will fall and they will be no more .
When we are treated ,with this contempt and indifference ---
We should all "vote" with our feet !!!!!
%26gt;^,,^%26lt;
Reply:todays "free trade" society is obsessed with products of all kinds. most people feel pressurised to have most products because it is "cool" or "socially acceptable" to have them. in the capitalist world this means that many more products are becoming essential like water, electricity and food. this means companies can charge you whatever they want and not worry about customer service as much. that s my hate fuelled explanation anyway!!
lol!!!
Reply:"Customer service" seems to be a euphamism for damage limitation for when things go wrong.
The only reason large companies with poor customer relations make big profits, it that people put up with poor service and take it for granted.
I do not. If I get poor service and am dissatisfied, I vote with my feet and take my business elsewhere. This applies to all businesses; banks, shops, utility companies, transportation, you name it. If more people did this, the bad companies would go bust in no time.
Reply:Well rocket, there may be many explanations...many reasons...
1.In countries where there are lots of competition in an industry and the service industries are matured, firms try to differentiate by providing high quality and thats why due to competition its not true that such costs will also charge more...they provide quality to survive......But in cases where the service industries are not so mature, they don't have to bother about customer.....its demand and supply game.. they supply and demand is already there...who cares about quality?
2. In some cases even in matured markets, some firms provide so cheap low cost versions that they don't provide quality and they explicitly state that in their communications to customers.
3. Still if they claim to provide high quality but are not providing it, its is the management problem. Such firms in mature markets in long term will lose customers always.
Now pick up your case.
WHAT CAN YOU DO TO SOLVE YOUR PROBLEM?
If your case is no.3 and you expect high quality- shift to another firm or if switching cost is high then complain and keep on complaining to the top management. If its a good firm they will listen or else drag them to the consumer courts.
MANY A TIMES BECAUSE OF OUR DIDN'T MATTER attitude even good firms don't provide what they claim. But, once they understand that customers too have power they will be more responsible towards customers like you....
Let me know your view......
Reply:I think it depends on the store. One place I buy music from has got such great staff I travel 20 miles to go there rather than the one in my town. Some places are really strong on customer service.
Reply:It depends upon their marketing strategy. Quality retailers who do not sell on price will invest in customer satisfaction and provide the back up this needs. Outlets that sell by tying to be the cheapest will strip their costs to the bone employing pushy spotty faced salespeople who will tell you anything to sell you anything.
Are retailers/service providers really concerned with customer satisfaction anymore?
NO they are not, as a whole concerned ,
about us their retail customers .
This is very short sighted ,as we have seen many ,
previously high, profit making businesses,
that are
are now going "to the wall"
Because of their cavalier attitude to the customers
It is a competitive world and eventually people ,
rebel against this off hand treatment
and take their custom else were ,
for better service and support
Then the huge profits made,
from their poorly served customers ,
will fall and they will be no more .
When we are treated ,with this contempt and indifference ---
We should all "vote" with our feet !!!!!
%26gt;^,,^%26lt;
Reply:todays "free trade" society is obsessed with products of all kinds. most people feel pressurised to have most products because it is "cool" or "socially acceptable" to have them. in the capitalist world this means that many more products are becoming essential like water, electricity and food. this means companies can charge you whatever they want and not worry about customer service as much. that s my hate fuelled explanation anyway!!
lol!!!
Reply:"Customer service" seems to be a euphamism for damage limitation for when things go wrong.
The only reason large companies with poor customer relations make big profits, it that people put up with poor service and take it for granted.
I do not. If I get poor service and am dissatisfied, I vote with my feet and take my business elsewhere. This applies to all businesses; banks, shops, utility companies, transportation, you name it. If more people did this, the bad companies would go bust in no time.
Reply:Well rocket, there may be many explanations...many reasons...
1.In countries where there are lots of competition in an industry and the service industries are matured, firms try to differentiate by providing high quality and thats why due to competition its not true that such costs will also charge more...they provide quality to survive......But in cases where the service industries are not so mature, they don't have to bother about customer.....its demand and supply game.. they supply and demand is already there...who cares about quality?
2. In some cases even in matured markets, some firms provide so cheap low cost versions that they don't provide quality and they explicitly state that in their communications to customers.
3. Still if they claim to provide high quality but are not providing it, its is the management problem. Such firms in mature markets in long term will lose customers always.
Now pick up your case.
WHAT CAN YOU DO TO SOLVE YOUR PROBLEM?
If your case is no.3 and you expect high quality- shift to another firm or if switching cost is high then complain and keep on complaining to the top management. If its a good firm they will listen or else drag them to the consumer courts.
MANY A TIMES BECAUSE OF OUR DIDN'T MATTER attitude even good firms don't provide what they claim. But, once they understand that customers too have power they will be more responsible towards customers like you....
Let me know your view......
Reply:I think it depends on the store. One place I buy music from has got such great staff I travel 20 miles to go there rather than the one in my town. Some places are really strong on customer service.
Reply:It depends upon their marketing strategy. Quality retailers who do not sell on price will invest in customer satisfaction and provide the back up this needs. Outlets that sell by tying to be the cheapest will strip their costs to the bone employing pushy spotty faced salespeople who will tell you anything to sell you anything.
Why do people keep buying them?
Last nights Top Gear featured the results of the latest J D Power customer satisfaction survey. The largest indepentant survey of it's kind. This year the 6 worst cars were all French. Everone knows they are cr*p, people who buy them say they are cr*p, so how come so many of them are clogging up our roads?
Why do people keep buying them?
Well that sounds like the Honda problem over here. Everyone with any common sense knows there junk. But they keep buying them than brag it's the best thing on the planet.I guess they can't admit they were wrong.
Reply:You seem to be forgetting that Honda won Car and Truck of the year for 2006. Hondas have consistently been recommended by Consumer Reports, have the highest residual resale value according to Kelly Blue Book, and have always been on or at the top of the 10 best cars list. Report Abuse
Reply:That Gary K guy sounds like a UAW member that cannot or will not face the facts. I've seen SO many closed minded people like him. I'm also in the UAW (United Auto Workers) At a aerospace firm. Report Abuse
Reply:Modern cars are so reliable, that even the worst 6 are still considerably more reliable than a typical PC - or any car from 30 years ago.
French cars offer a lot equipment, and are often good value for money, but they generally sell on style - if you love the look of the Renault Mégane, then a Golf, Focus or Corolla is simply too dull.
However, sales of most French models have been falling recently, partly because mainstream brands are losing sales to the budget brands (Kia, Skoda, etc.) and premium brands (Audi, Mini, BMW, etc.), and partly because some of the key models are now some of the oldest in their segments (C5, Laguna and 307 especially), so are losing out to newer models (Passat, new Civic). The two French models that have gained significant sales recently are very new - the Clio and the 207.
Reply:May be the price?
Or someone don't know much about it??
Reply:There are always people who want to drive a unique car, regardless of it's reputation. They will do it again and again.
"I don't want to have a car that looks just like all th others"
Then, usually, you reach the age where you want the best value for your hard earned dollar, and you finally realize why certain cars (like Hondas, Gary K.) are so popular: they are the best value for the dollar.
Reply:You will find a lot of people become attached to a car and overlook its faults. This can extend to other cars by the same manufacturer when the time comes to replace.
Regarding the TG survey - most of this data is customer perception and dealer satisfaction, meaning a brilliant car with a minor fault and an uncaring dealer will score badly. Also people have a vested interest in saying their £60K sports car is great, but won't hesitate to slate a £14K runabout.
Regarding French cars in particular, they have been at or near the head of the market for diesel engine technology for a while and Citroen have gone back to quirky cars to stand out in the market, meaning the kind of person that buys a C4 coupe is the kind of person who will put up with niggly faults to have that car.
Disclaimer - I drove a Citroen BX16TRS for 3 years, my current car is a Citroen and the next will be. I'm not blind to their faults, just cheap!
Reply:lol,i had a honda and i beat it to hell.took me 2 years to destroy it.best car i ever owned.
Why do people keep buying them?
Well that sounds like the Honda problem over here. Everyone with any common sense knows there junk. But they keep buying them than brag it's the best thing on the planet.I guess they can't admit they were wrong.
Reply:You seem to be forgetting that Honda won Car and Truck of the year for 2006. Hondas have consistently been recommended by Consumer Reports, have the highest residual resale value according to Kelly Blue Book, and have always been on or at the top of the 10 best cars list. Report Abuse
Reply:That Gary K guy sounds like a UAW member that cannot or will not face the facts. I've seen SO many closed minded people like him. I'm also in the UAW (United Auto Workers) At a aerospace firm. Report Abuse
Reply:Modern cars are so reliable, that even the worst 6 are still considerably more reliable than a typical PC - or any car from 30 years ago.
French cars offer a lot equipment, and are often good value for money, but they generally sell on style - if you love the look of the Renault Mégane, then a Golf, Focus or Corolla is simply too dull.
However, sales of most French models have been falling recently, partly because mainstream brands are losing sales to the budget brands (Kia, Skoda, etc.) and premium brands (Audi, Mini, BMW, etc.), and partly because some of the key models are now some of the oldest in their segments (C5, Laguna and 307 especially), so are losing out to newer models (Passat, new Civic). The two French models that have gained significant sales recently are very new - the Clio and the 207.
Reply:May be the price?
Or someone don't know much about it??
Reply:There are always people who want to drive a unique car, regardless of it's reputation. They will do it again and again.
"I don't want to have a car that looks just like all th others"
Then, usually, you reach the age where you want the best value for your hard earned dollar, and you finally realize why certain cars (like Hondas, Gary K.) are so popular: they are the best value for the dollar.
Reply:You will find a lot of people become attached to a car and overlook its faults. This can extend to other cars by the same manufacturer when the time comes to replace.
Regarding the TG survey - most of this data is customer perception and dealer satisfaction, meaning a brilliant car with a minor fault and an uncaring dealer will score badly. Also people have a vested interest in saying their £60K sports car is great, but won't hesitate to slate a £14K runabout.
Regarding French cars in particular, they have been at or near the head of the market for diesel engine technology for a while and Citroen have gone back to quirky cars to stand out in the market, meaning the kind of person that buys a C4 coupe is the kind of person who will put up with niggly faults to have that car.
Disclaimer - I drove a Citroen BX16TRS for 3 years, my current car is a Citroen and the next will be. I'm not blind to their faults, just cheap!
Reply:lol,i had a honda and i beat it to hell.took me 2 years to destroy it.best car i ever owned.
Help with Yahoo Customer Service??
I know that Yahoo is free, but they have been horrible in dealing with me!! I want to move my photos to Shutterfly since Yahoo Photos is closing, and first requested the transfer almost THREE MONTHS AGO. After dealing with Shutterfly customer service, they told me what I needed to do to potentially fix the problem. It involved contacting Yahoo Customer Service. They have given me NO answers, just the same stalling email "We are looking into the problem". After finally tracking down a phone number to call, I was told that it's only for Yahoo Premium (read: Paying) customers. Does anyone know how I can actually get results from contacting these inept people??? (ps I filled out a "customer satisfaction" survey to already let them know how I feel... but it hasn't done much good apparently! After this I will NEVER EVER use ANY yahoo service or product again!!!)
Help with Yahoo Customer Service??
I wouldnt be that drastic
Yahoo has been pretty good about getting right on the transfers... so I dont know what the deal is- I think actually it is Shutterfly - dont blame it on Yahoo
Phone numbers are not for premium members only--
i am a premium member and well they never even sent a number but i found a couple
here ya go:
The email address for Yahoo! Customer Care is:
Yahoo! US contact information is:
Customer Support:
(408) 349-3300
(866) 562-7219
(408)-349-1572
Good luck and hope this helps plz give them a chance!
have a better day!
Reply:First of all, you get what you pay for. If you want to get service become a paying subscriber. You really aren't even a customer of yahoo if you are not paying anything. You are merely a "leech". It is really unfair to complain so vehemently when you are freeloading.
How do i get rid of this computer virus?
Help with Yahoo Customer Service??
I wouldnt be that drastic
Yahoo has been pretty good about getting right on the transfers... so I dont know what the deal is- I think actually it is Shutterfly - dont blame it on Yahoo
Phone numbers are not for premium members only--
i am a premium member and well they never even sent a number but i found a couple
here ya go:
The email address for Yahoo! Customer Care is:
Yahoo! US contact information is:
Customer Support:
(408) 349-3300
(866) 562-7219
(408)-349-1572
Good luck and hope this helps plz give them a chance!
have a better day!
Reply:First of all, you get what you pay for. If you want to get service become a paying subscriber. You really aren't even a customer of yahoo if you are not paying anything. You are merely a "leech". It is really unfair to complain so vehemently when you are freeloading.
How do i get rid of this computer virus?
You have been appointed as Director Quality Improvement in a large Health Maintenance Organization?
You have been appointed as Director Quality Improvement in a large Health Maintenance Organization. Your 2004 customer satisfaction survey (CAHPS) shown members being dissatisfied with accessibility and quality of care provided. In addition the (HEDIS) Preventive studies have shown results are below the benchmark in Annual Eye exam screening for Diabetes patients (members). It is now your responsibility to proceed with improving the Quality within your organization. How will you proceed?
You have been appointed as Director Quality Improvement in a large Health Maintenance Organization?
I would first take a census survey to completely evaluate the current needs and quality of treetment ... I would then improve the accessibility and improve the level of care provided by adding staff or even imporving qualifications for the positions..............
You have been appointed as Director Quality Improvement in a large Health Maintenance Organization?
I would first take a census survey to completely evaluate the current needs and quality of treetment ... I would then improve the accessibility and improve the level of care provided by adding staff or even imporving qualifications for the positions..............
How to compare individual likert scale items to the overall coefficient?
I have doen a customer satisfaction survey based on likert scale, and for which i have the overall satisfaction quotient also on likert scale, i need to calculate how much does the individual likert item influence the overall satisfaction rating?
Good site for IT customer service question for survey?
My hubby is a one man IT department at work, and he wants to implement like an "after service" satisfaction survey for people to fill out after he's completed the task. So I was wondering if anyone knew of a good site for sample survey questions, prefferably IT related. Thanks!!!
Good site for IT customer service question for survey?
Here are some websites with sample survey questions that you can use. You can simply adopt them to the specific needs you have:
http://www.questionpro.com/sample/
http://www.surveyconsole.com/questionnai...
Good site for IT customer service question for survey?
Here are some websites with sample survey questions that you can use. You can simply adopt them to the specific needs you have:
http://www.questionpro.com/sample/
http://www.surveyconsole.com/questionnai...
What is this new preoccupation with FEEDBACK, SURVEYS, and customer satisfaction requests?
I order 12 books from Amazon and the sellers want 12 feedbacks. I order from Ebay and literally get harassed with reminders from sellers if I don't send feedback. I get emails from Microsoft for my customer satisfaction on their help. Do we all have ego problems these days or what? I don't have time for all of this homework! What is this phenomenon all about? Should I just send out a huge mass email and tell everyone they did a good job, now leave me alone? How can we block requests for feedback? This is like expecting us to send thank you notes when we have already said thank you in person. Life is too busy these days for more than one thank you for the same thing!
What is this new preoccupation with FEEDBACK, SURVEYS, and customer satisfaction requests?
Your so right... I wish that I had the answer for this problem, but all I can tell you at this time Is Delete...Delete...Delete...
loops beats
What is this new preoccupation with FEEDBACK, SURVEYS, and customer satisfaction requests?
Your so right... I wish that I had the answer for this problem, but all I can tell you at this time Is Delete...Delete...Delete...
loops beats
Satisfaction survey (please help me))?
hye,, currently i'm doing thesis on customer satisfaction about insurance products at insurance company.
so i need to define my objective and what else that i can get from that?
what actually i need is:-
1) define objective
2) define a survey question
3) define the benefit of the survey.
4) what type of statistical analysis should i construct for these survey
can anybody help me..
p/s:- last week, i my topic have been honourly rejected by my lecturer (topic:- microtakaful), so i have to define new topic for my thesis..
please help me.. i'm currently out of time..
Satisfaction survey (please help me))?
1. To the object relating to that which is external to the mind; unbiased; denoting the case of the object
2. A question that the consumer answers as to his/her satisfaction of the particular product
Hey, I hope this helps a little.............. Not to sure what you are exactly asking, but I gave it my best shot............. :)
so i need to define my objective and what else that i can get from that?
what actually i need is:-
1) define objective
2) define a survey question
3) define the benefit of the survey.
4) what type of statistical analysis should i construct for these survey
can anybody help me..
p/s:- last week, i my topic have been honourly rejected by my lecturer (topic:- microtakaful), so i have to define new topic for my thesis..
please help me.. i'm currently out of time..
Satisfaction survey (please help me))?
1. To the object relating to that which is external to the mind; unbiased; denoting the case of the object
2. A question that the consumer answers as to his/her satisfaction of the particular product
Hey, I hope this helps a little.............. Not to sure what you are exactly asking, but I gave it my best shot............. :)
How does Google, MSN and Yahoo measure their customer satisfaction?
I am doing a research on customer satisfaction with Internet companies but I haven't received surveys back from Google or MSN on contacts I made with their customer care teams.
How does Google, MSN and Yahoo measure their customer satisfaction?
you most likley wont i semnt an e-mail to each of the three when i had an issue with my mobile devuise with msn they just said its being sorted its not yahoo sorted it immidiatly and so did google (msn never replied to my e-mail%26gt;%26lt;)
Reply:By monitoring them and treating them like crap!
How does Google, MSN and Yahoo measure their customer satisfaction?
you most likley wont i semnt an e-mail to each of the three when i had an issue with my mobile devuise with msn they just said its being sorted its not yahoo sorted it immidiatly and so did google (msn never replied to my e-mail%26gt;%26lt;)
Reply:By monitoring them and treating them like crap!
How does Google measure their customer satisfaction?
Is Google sending out surveys to measure custome satisfaction? I would like to make a point.
How does Google measure their customer satisfaction?
thats a good question! I never thought of that before!!! i would take a wager that they keep track of the ip adresses that continue to return. basing this off the fact that they store search information for 18 months, whats to say thay dont track ip adresses. thanks for the question, it was thought provoking!
How does Google measure their customer satisfaction?
thats a good question! I never thought of that before!!! i would take a wager that they keep track of the ip adresses that continue to return. basing this off the fact that they store search information for 18 months, whats to say thay dont track ip adresses. thanks for the question, it was thought provoking!
Do you fill out survey cards?
Do you fill out customer survey cards--if no please answer why not.
You go to a restaurant, or hotel, or perhaps you have had your car serviced. You receive a customer satisfaction survey but most of us don't even think twice about filling out the survey card.
Now of course if the service was bad, most of the time we will.
But if the service was good, or even great usally we don't even think twice about it, why not?
Do you fill out survey cards?
no
Reply:Absolutly I do. I love letting people know how they did, good and bad. It helps me feel like I'm contributing and helps them provide better customerservice. It's a win win situation.
used shoes
You go to a restaurant, or hotel, or perhaps you have had your car serviced. You receive a customer satisfaction survey but most of us don't even think twice about filling out the survey card.
Now of course if the service was bad, most of the time we will.
But if the service was good, or even great usally we don't even think twice about it, why not?
Do you fill out survey cards?
no
Reply:Absolutly I do. I love letting people know how they did, good and bad. It helps me feel like I'm contributing and helps them provide better customerservice. It's a win win situation.
used shoes
Sunday, May 3, 2009
What does icsc in relation to customer satisfaction surveys?
International Council of Shopping Centers Gauges State of Retail Industry with WebSurveyor
The International Council of Shopping Centers (ICSC), the global trade association of the shopping center industry with 54,000 members in more than 80 countries, decided to launch a survey series to measure the business sentiment of industry executives. ICSC needed a solution that would allow it to gather monthly responses from hundreds of industry executives in the United States. Traditional survey methods like paper and telephone surveys were just not fast or convenient enough to follow the rapidly changing shopping center environment.
The International Council of Shopping Centers (ICSC), the global trade association of the shopping center industry with 54,000 members in more than 80 countries, decided to launch a survey series to measure the business sentiment of industry executives. ICSC needed a solution that would allow it to gather monthly responses from hundreds of industry executives in the United States. Traditional survey methods like paper and telephone surveys were just not fast or convenient enough to follow the rapidly changing shopping center environment.
What does icsc in relation to customer satisfaction surveys mean?
International Council of Shopping Centers Gauges State of Retail Industry with WebSurveyor
The International Council of Shopping Centers (ICSC), the global trade association of the shopping center industry with 54,000 members in more than 80 countries, decided to launch a survey series to measure the business sentiment of industry executives. ICSC needed a solution that would allow it to gather monthly responses from hundreds of industry executives in the United States. Traditional survey methods like paper and telephone surveys were just not fast or convenient enough to follow the rapidly changing shopping center environment.|||The nearest I can find is The Institute of Consumer Sciences incorporating Home Economics (ICSc)
The International Council of Shopping Centers (ICSC), the global trade association of the shopping center industry with 54,000 members in more than 80 countries, decided to launch a survey series to measure the business sentiment of industry executives. ICSC needed a solution that would allow it to gather monthly responses from hundreds of industry executives in the United States. Traditional survey methods like paper and telephone surveys were just not fast or convenient enough to follow the rapidly changing shopping center environment.|||The nearest I can find is The Institute of Consumer Sciences incorporating Home Economics (ICSc)
How does Home Depot measure customer satisfaction?
Does Home Depot have or rely on some type of metric to measure customer satisfaction? Do they have surveys or things for customers to participate in to measure how customers feel about the store and the service they received? Will vote for the best answer.|||I was employed at a Home Depot most of 2005 during a %26quot;career change%26quot;. I worked in many areas because it also, was and still is, the Home Depot I routinely shop, therefore, I knew about most items and locations. I could also, as a %26quot;home handy man%26quot;, explain some items, i.e., home repairs, in some cases, best product for needs, etc.
I never saw a survey, a cash register receipt with number to call, nothing for %26quot;customer satisfaction%26quot; info. Home Depot, Lowe%26#039;s continue with increased profits, every year. I would say this is THEIR customer satisfaction indicator.
In today%26#039;s world we live in a society of %26quot;negative%26quot; people. Why? Too many of us form opinions, not on FACT or PROOF, but what we want to believe. We %26quot;dwell%26quot; on the %26quot;problems%26quot; of others, only %26quot;seeing%26quot; and %26quot;hearing%26quot; the %26quot;bad%26quot;, NOT willing to understand. %26quot;Losers%26quot; in life that come home and watch TV, only see %26quot;negative%26quot; news, maintaining their individual %26quot;boring%26quot; life. MOST Americans will, as soon as possible, call to report a %26quot;complaint%26quot; on an employee if there was a problem. HOW ABOUT those that go beyond expectations, do their job as expected, help in any way possible, DO WE on average get their name and make a %26quot;positive%26quot; call, NO!!!! ONLY when same employee makes a %26quot;mistake%26quot; in any way.
I did ask once about %26quot;complaints%26quot; our store received, by the way, I had none. We were a very busy store daily until late hours and averaged 15 daily complaints, only few in a week complimenting. Home Depots, I%26#039;m sure with Lowe%26#039;s as well, are extremely dedicated to insuring proper %26quot;training%26quot; and %26quot;orientation%26quot; is conducted before anyone starts work. This is a 4 day event and is very %26quot;detailed%26quot;.
Before I was a Home Depot employee I often wondered why employees were or seemed unfriendly. Informative if I needed help on an install but very brief, to a point of being NO help at all. Almost %26quot;robotic%26quot; in nature at times was my personal description of employees, NO personality with any, saying a simple hello to %26quot;cashiers%26quot; you would think you %26quot;bit%26quot; off their arm, BUT now I know these answers.
Here is what employees are %26quot;trained%26quot; to do at Home Depot. Never offer too much %26quot;detailed%26quot; information on any product, if so, and the customer has a problem or gets injured, LAW SUIT. Being overly friendly, i.e., %26quot;You look great today%26quot; (seen by some as a %26quot;suggestive%26quot;, %26quot;pickup%26quot; move), etc. LAW SUIT. Allowing a customer to assist %26quot;holding%26quot; wood or a %26quot;rug%26quot; while cutting, LAW SUIT. Any %26quot;presumed%26quot; cuss word, as a %26quot;simple%26quot;, DAMN a customer may hear, LAW SUIT. Every imagineable way anyone can %26quot;think of%26quot; to %26quot;sue%26quot; has been done and will continue.
Remember, Home Depot, as I now know, is extremely %26quot;wealthy%26quot; and %26quot;profitable%26quot;. %26quot;Look%26quot; at %26quot;all walks of life%26quot; doing business, and as you %26quot;cruise%26quot; the store, concentrate on what YOU see for possible %26quot;injury%26quot; or just a %26quot;bruise%26quot;. Many LAW SUITS presented daily to Home Depot stores, are often in the %26#039;customers%26quot; favor, regardless if an employee is %26quot;guilty%26quot; or not. Last thing Home Depot wants is %26quot;negative%26quot; publicity, it WILL NOT hurt business, but put into %26quot;individuals%26quot; (low life%26#039;s) heads ways to also %26quot;profit%26quot; in the store, if on the %26quot;news%26quot;. Typically, cash settlements are %26quot;offered%26quot; and %26quot;accepted%26quot;, lying customer got what they wanted, although, much less than originally %26quot;suing for%26quot;, but know, in court they will lose.
Important to understand, %26quot;legimate%26quot; claims must be %26quot;dealt%26quot; with under the %26quot;laws%26quot; swiftly, agreeable by both parties, mainly the customer %26quot;injured%26quot; or %26quot;insulted%26quot;. Legimate claims are those requiring services of a doctor, emergency, possibly a %26quot;cut%26quot;. %26quot;Word of Mouth%26quot; claims (cussiing, insults) usually require a %26quot;witness%26quot;, especially if employee is a %26quot;good%26quot; employee.
Hope this helps. If you speak to or request help from a Home Depot employee it usually is not the nature or character of that employee if seemingly %26quot;brief%26quot;, not smiling, etc. it is the Home Depot way.|||I don%26#039;t know but it must be better that LOWE%26#039;S
Just two days ago i had a very bad experience with Lowe%26#039;s store.
Go to home depot
I never saw a survey, a cash register receipt with number to call, nothing for %26quot;customer satisfaction%26quot; info. Home Depot, Lowe%26#039;s continue with increased profits, every year. I would say this is THEIR customer satisfaction indicator.
In today%26#039;s world we live in a society of %26quot;negative%26quot; people. Why? Too many of us form opinions, not on FACT or PROOF, but what we want to believe. We %26quot;dwell%26quot; on the %26quot;problems%26quot; of others, only %26quot;seeing%26quot; and %26quot;hearing%26quot; the %26quot;bad%26quot;, NOT willing to understand. %26quot;Losers%26quot; in life that come home and watch TV, only see %26quot;negative%26quot; news, maintaining their individual %26quot;boring%26quot; life. MOST Americans will, as soon as possible, call to report a %26quot;complaint%26quot; on an employee if there was a problem. HOW ABOUT those that go beyond expectations, do their job as expected, help in any way possible, DO WE on average get their name and make a %26quot;positive%26quot; call, NO!!!! ONLY when same employee makes a %26quot;mistake%26quot; in any way.
I did ask once about %26quot;complaints%26quot; our store received, by the way, I had none. We were a very busy store daily until late hours and averaged 15 daily complaints, only few in a week complimenting. Home Depots, I%26#039;m sure with Lowe%26#039;s as well, are extremely dedicated to insuring proper %26quot;training%26quot; and %26quot;orientation%26quot; is conducted before anyone starts work. This is a 4 day event and is very %26quot;detailed%26quot;.
Before I was a Home Depot employee I often wondered why employees were or seemed unfriendly. Informative if I needed help on an install but very brief, to a point of being NO help at all. Almost %26quot;robotic%26quot; in nature at times was my personal description of employees, NO personality with any, saying a simple hello to %26quot;cashiers%26quot; you would think you %26quot;bit%26quot; off their arm, BUT now I know these answers.
Here is what employees are %26quot;trained%26quot; to do at Home Depot. Never offer too much %26quot;detailed%26quot; information on any product, if so, and the customer has a problem or gets injured, LAW SUIT. Being overly friendly, i.e., %26quot;You look great today%26quot; (seen by some as a %26quot;suggestive%26quot;, %26quot;pickup%26quot; move), etc. LAW SUIT. Allowing a customer to assist %26quot;holding%26quot; wood or a %26quot;rug%26quot; while cutting, LAW SUIT. Any %26quot;presumed%26quot; cuss word, as a %26quot;simple%26quot;, DAMN a customer may hear, LAW SUIT. Every imagineable way anyone can %26quot;think of%26quot; to %26quot;sue%26quot; has been done and will continue.
Remember, Home Depot, as I now know, is extremely %26quot;wealthy%26quot; and %26quot;profitable%26quot;. %26quot;Look%26quot; at %26quot;all walks of life%26quot; doing business, and as you %26quot;cruise%26quot; the store, concentrate on what YOU see for possible %26quot;injury%26quot; or just a %26quot;bruise%26quot;. Many LAW SUITS presented daily to Home Depot stores, are often in the %26#039;customers%26quot; favor, regardless if an employee is %26quot;guilty%26quot; or not. Last thing Home Depot wants is %26quot;negative%26quot; publicity, it WILL NOT hurt business, but put into %26quot;individuals%26quot; (low life%26#039;s) heads ways to also %26quot;profit%26quot; in the store, if on the %26quot;news%26quot;. Typically, cash settlements are %26quot;offered%26quot; and %26quot;accepted%26quot;, lying customer got what they wanted, although, much less than originally %26quot;suing for%26quot;, but know, in court they will lose.
Important to understand, %26quot;legimate%26quot; claims must be %26quot;dealt%26quot; with under the %26quot;laws%26quot; swiftly, agreeable by both parties, mainly the customer %26quot;injured%26quot; or %26quot;insulted%26quot;. Legimate claims are those requiring services of a doctor, emergency, possibly a %26quot;cut%26quot;. %26quot;Word of Mouth%26quot; claims (cussiing, insults) usually require a %26quot;witness%26quot;, especially if employee is a %26quot;good%26quot; employee.
Hope this helps. If you speak to or request help from a Home Depot employee it usually is not the nature or character of that employee if seemingly %26quot;brief%26quot;, not smiling, etc. it is the Home Depot way.|||I don%26#039;t know but it must be better that LOWE%26#039;S
Just two days ago i had a very bad experience with Lowe%26#039;s store.
Go to home depot
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