Monday, May 11, 2009

What are the best metrics to measure efficiency (cost) in an inbound environment?

If Customer Satisfaction IVR survey results are used to measure customer satisfaction, then what are the best metrics to measure efficiency (cost) in an inbound environment?

What are the best metrics to measure efficiency (cost) in an inbound environment?
http://www.tmcnet.com/channels/workforce...





IEX Solution Applies Inbound WFM Techniques to Outbound Environment





By DAVID R. BUTCHER, Assistant Editor, Customer Interaction Solutions





What you want may be here...





gl


Pleaseee help to check if my english is correct?

i need to write down my past accomplishment, and here it is :-





- "Received a good feedback from the customer" ---%26gt;( i wanted to say that the customers has given me a good feedback when we do the customer satisfaction survey. Does the above sentance delivers this message? and is it good enough?)





My strength:-





- Has the ability to listen and able to compromise well with the team to find the best solution ---%26gt; (my leader wanted to me to say that, i listen alot..also to other peoples opinion n make used of it and i compromise well which helps to find the best solution. Is the above sentance correct?)





Pleaseee help me. Thank u very mych

Pleaseee help to check if my english is correct?
I would spin it a little more positive.





"Received a good feedback from the customer"


= EXCELLENT CUSTOMER SERVICE





and your strength:


EXCELLENT LISTENING AND PROBLEM-SOLVING SKILLS.





I AM A TEAM PLAYER WHO ENJOYS FINDING THE BEST SOLUTIONS FOR MY CUSTOMERS.
Reply:It is mostly right good job. But if i were to reword them i would write them like this, taking out some uncessescary prepositions.





Received good feedback from the customer





and





Has the ability to listen and is able to compromise well with the team to find the best solution.





Good luck with your future accomplishments :)


M.D has been surveying customers about their dining experience. survey used a scale of 1 to 5.?

Mel's diner has been surbeying their customers for the past couple of years about their dining experience in the restaurant. the survey uses a scale of one to five, five being best to indicate customer satisfaction. Mel's customer satisfaction averaged 2.5 last year, but this year it is 2.9. is the difference statistically significant? and is this pa parametric or nonparametric?

M.D has been surveying customers about their dining experience. survey used a scale of 1 to 5.?
2.9 would suggest better customer service. But the customers themselves will have different likes and dislikes.


If the 2.9 value was maintained over a vast range of customers' surveys, then yes it's statistically significant. The significance of this should show in the income.


It could be parametric if this value is maintained.
Reply:The answer depends on the sample size and assumptions about the distribution of scores. The test would be parametric.
Reply:Really depends on the sample size, you may have to be concerned with time of day, and type of meal as well. New wait staff? How busy it is? Lots of posssible factors depending on how many times it was taken. Assuming all else is the same then size is most critical.

train horns

I recieved a customer satisfaction survery from the post office today... any idea why?

It just seems strange they would send this survey. This is the first time in... well, my whole life, that I have ever gotten one of these. Do you think there could be a problem with my postal carrier?

I recieved a customer satisfaction survery from the post office today... any idea why?
No, it's a random survey.


Are retailers/service providers really concerned with customer satisfaction anymore?

I find that I spend an awful lot of time sorting out problems with my cable and broadband provider/gas and electric company etc. not to mention wrongly delivered goods/incomplete goods etc etc etc. What's more, their so-called customer helplines make being unhelpful into an art form and can be so rude to you, the paying customer. I have to say that things are much the same before they have secured your purchase, in many cases. Have you tried asking for advice in an electrical store recently? Is the philosophy of customer-satisfaction just a token gesture nowadays? Why and how do these companies continue to generate huge profits despite essentially poor consumer-relations (regardless of what their 'surveys' show)?

Are retailers/service providers really concerned with customer satisfaction anymore?
NO they are not, as a whole concerned ,


about us their retail customers .


This is very short sighted ,as we have seen many ,


previously high, profit making businesses,


that are


are now going "to the wall"


Because of their cavalier attitude to the customers





It is a competitive world and eventually people ,


rebel against this off hand treatment


and take their custom else were ,


for better service and support





Then the huge profits made,


from their poorly served customers ,


will fall and they will be no more .





When we are treated ,with this contempt and indifference ---


We should all "vote" with our feet !!!!!





%26gt;^,,^%26lt;
Reply:todays "free trade" society is obsessed with products of all kinds. most people feel pressurised to have most products because it is "cool" or "socially acceptable" to have them. in the capitalist world this means that many more products are becoming essential like water, electricity and food. this means companies can charge you whatever they want and not worry about customer service as much. that s my hate fuelled explanation anyway!!


lol!!!
Reply:"Customer service" seems to be a euphamism for damage limitation for when things go wrong.





The only reason large companies with poor customer relations make big profits, it that people put up with poor service and take it for granted.





I do not. If I get poor service and am dissatisfied, I vote with my feet and take my business elsewhere. This applies to all businesses; banks, shops, utility companies, transportation, you name it. If more people did this, the bad companies would go bust in no time.
Reply:Well rocket, there may be many explanations...many reasons...


1.In countries where there are lots of competition in an industry and the service industries are matured, firms try to differentiate by providing high quality and thats why due to competition its not true that such costs will also charge more...they provide quality to survive......But in cases where the service industries are not so mature, they don't have to bother about customer.....its demand and supply game.. they supply and demand is already there...who cares about quality?


2. In some cases even in matured markets, some firms provide so cheap low cost versions that they don't provide quality and they explicitly state that in their communications to customers.


3. Still if they claim to provide high quality but are not providing it, its is the management problem. Such firms in mature markets in long term will lose customers always.


Now pick up your case.


WHAT CAN YOU DO TO SOLVE YOUR PROBLEM?


If your case is no.3 and you expect high quality- shift to another firm or if switching cost is high then complain and keep on complaining to the top management. If its a good firm they will listen or else drag them to the consumer courts.


MANY A TIMES BECAUSE OF OUR DIDN'T MATTER attitude even good firms don't provide what they claim. But, once they understand that customers too have power they will be more responsible towards customers like you....


Let me know your view......
Reply:I think it depends on the store. One place I buy music from has got such great staff I travel 20 miles to go there rather than the one in my town. Some places are really strong on customer service.
Reply:It depends upon their marketing strategy. Quality retailers who do not sell on price will invest in customer satisfaction and provide the back up this needs. Outlets that sell by tying to be the cheapest will strip their costs to the bone employing pushy spotty faced salespeople who will tell you anything to sell you anything.


Why do people keep buying them?

Last nights Top Gear featured the results of the latest J D Power customer satisfaction survey. The largest indepentant survey of it's kind. This year the 6 worst cars were all French. Everone knows they are cr*p, people who buy them say they are cr*p, so how come so many of them are clogging up our roads?

Why do people keep buying them?
Well that sounds like the Honda problem over here. Everyone with any common sense knows there junk. But they keep buying them than brag it's the best thing on the planet.I guess they can't admit they were wrong.
Reply:You seem to be forgetting that Honda won Car and Truck of the year for 2006. Hondas have consistently been recommended by Consumer Reports, have the highest residual resale value according to Kelly Blue Book, and have always been on or at the top of the 10 best cars list. Report Abuse

Reply:That Gary K guy sounds like a UAW member that cannot or will not face the facts. I've seen SO many closed minded people like him. I'm also in the UAW (United Auto Workers) At a aerospace firm. Report Abuse

Reply:Modern cars are so reliable, that even the worst 6 are still considerably more reliable than a typical PC - or any car from 30 years ago.


French cars offer a lot equipment, and are often good value for money, but they generally sell on style - if you love the look of the Renault Mégane, then a Golf, Focus or Corolla is simply too dull.





However, sales of most French models have been falling recently, partly because mainstream brands are losing sales to the budget brands (Kia, Skoda, etc.) and premium brands (Audi, Mini, BMW, etc.), and partly because some of the key models are now some of the oldest in their segments (C5, Laguna and 307 especially), so are losing out to newer models (Passat, new Civic). The two French models that have gained significant sales recently are very new - the Clio and the 207.
Reply:May be the price?





Or someone don't know much about it??
Reply:There are always people who want to drive a unique car, regardless of it's reputation. They will do it again and again.





"I don't want to have a car that looks just like all th others"





Then, usually, you reach the age where you want the best value for your hard earned dollar, and you finally realize why certain cars (like Hondas, Gary K.) are so popular: they are the best value for the dollar.
Reply:You will find a lot of people become attached to a car and overlook its faults. This can extend to other cars by the same manufacturer when the time comes to replace.





Regarding the TG survey - most of this data is customer perception and dealer satisfaction, meaning a brilliant car with a minor fault and an uncaring dealer will score badly. Also people have a vested interest in saying their £60K sports car is great, but won't hesitate to slate a £14K runabout.





Regarding French cars in particular, they have been at or near the head of the market for diesel engine technology for a while and Citroen have gone back to quirky cars to stand out in the market, meaning the kind of person that buys a C4 coupe is the kind of person who will put up with niggly faults to have that car.





Disclaimer - I drove a Citroen BX16TRS for 3 years, my current car is a Citroen and the next will be. I'm not blind to their faults, just cheap!
Reply:lol,i had a honda and i beat it to hell.took me 2 years to destroy it.best car i ever owned.


Help with Yahoo Customer Service??

I know that Yahoo is free, but they have been horrible in dealing with me!! I want to move my photos to Shutterfly since Yahoo Photos is closing, and first requested the transfer almost THREE MONTHS AGO. After dealing with Shutterfly customer service, they told me what I needed to do to potentially fix the problem. It involved contacting Yahoo Customer Service. They have given me NO answers, just the same stalling email "We are looking into the problem". After finally tracking down a phone number to call, I was told that it's only for Yahoo Premium (read: Paying) customers. Does anyone know how I can actually get results from contacting these inept people??? (ps I filled out a "customer satisfaction" survey to already let them know how I feel... but it hasn't done much good apparently! After this I will NEVER EVER use ANY yahoo service or product again!!!)

Help with Yahoo Customer Service??
I wouldnt be that drastic





Yahoo has been pretty good about getting right on the transfers... so I dont know what the deal is- I think actually it is Shutterfly - dont blame it on Yahoo


Phone numbers are not for premium members only--


i am a premium member and well they never even sent a number but i found a couple


here ya go:


The email address for Yahoo! Customer Care is:





Yahoo! US contact information is:


Customer Support:


(408) 349-3300


(866) 562-7219


(408)-349-1572





Good luck and hope this helps plz give them a chance!








have a better day!
Reply:First of all, you get what you pay for. If you want to get service become a paying subscriber. You really aren't even a customer of yahoo if you are not paying anything. You are merely a "leech". It is really unfair to complain so vehemently when you are freeloading.

How do i get rid of this computer virus?

You have been appointed as Director Quality Improvement in a large Health Maintenance Organization?

You have been appointed as Director Quality Improvement in a large Health Maintenance Organization. Your 2004 customer satisfaction survey (CAHPS) shown members being dissatisfied with accessibility and quality of care provided. In addition the (HEDIS) Preventive studies have shown results are below the benchmark in Annual Eye exam screening for Diabetes patients (members). It is now your responsibility to proceed with improving the Quality within your organization. How will you proceed?

You have been appointed as Director Quality Improvement in a large Health Maintenance Organization?
I would first take a census survey to completely evaluate the current needs and quality of treetment ... I would then improve the accessibility and improve the level of care provided by adding staff or even imporving qualifications for the positions..............


How to compare individual likert scale items to the overall coefficient?

I have doen a customer satisfaction survey based on likert scale, and for which i have the overall satisfaction quotient also on likert scale, i need to calculate how much does the individual likert item influence the overall satisfaction rating?


Good site for IT customer service question for survey?

My hubby is a one man IT department at work, and he wants to implement like an "after service" satisfaction survey for people to fill out after he's completed the task. So I was wondering if anyone knew of a good site for sample survey questions, prefferably IT related. Thanks!!!

Good site for IT customer service question for survey?
Here are some websites with sample survey questions that you can use. You can simply adopt them to the specific needs you have:





http://www.questionpro.com/sample/


http://www.surveyconsole.com/questionnai...


What is this new preoccupation with FEEDBACK, SURVEYS, and customer satisfaction requests?

I order 12 books from Amazon and the sellers want 12 feedbacks. I order from Ebay and literally get harassed with reminders from sellers if I don't send feedback. I get emails from Microsoft for my customer satisfaction on their help. Do we all have ego problems these days or what? I don't have time for all of this homework! What is this phenomenon all about? Should I just send out a huge mass email and tell everyone they did a good job, now leave me alone? How can we block requests for feedback? This is like expecting us to send thank you notes when we have already said thank you in person. Life is too busy these days for more than one thank you for the same thing!

What is this new preoccupation with FEEDBACK, SURVEYS, and customer satisfaction requests?
Your so right... I wish that I had the answer for this problem, but all I can tell you at this time Is Delete...Delete...Delete...

loops beats

Satisfaction survey (please help me))?

hye,, currently i'm doing thesis on customer satisfaction about insurance products at insurance company.


so i need to define my objective and what else that i can get from that?





what actually i need is:-


1) define objective


2) define a survey question


3) define the benefit of the survey.


4) what type of statistical analysis should i construct for these survey





can anybody help me..


p/s:- last week, i my topic have been honourly rejected by my lecturer (topic:- microtakaful), so i have to define new topic for my thesis..


please help me.. i'm currently out of time..

Satisfaction survey (please help me))?
1. To the object relating to that which is external to the mind; unbiased; denoting the case of the object





2. A question that the consumer answers as to his/her satisfaction of the particular product





Hey, I hope this helps a little.............. Not to sure what you are exactly asking, but I gave it my best shot............. :)


How does Google, MSN and Yahoo measure their customer satisfaction?

I am doing a research on customer satisfaction with Internet companies but I haven't received surveys back from Google or MSN on contacts I made with their customer care teams.

How does Google, MSN and Yahoo measure their customer satisfaction?
you most likley wont i semnt an e-mail to each of the three when i had an issue with my mobile devuise with msn they just said its being sorted its not yahoo sorted it immidiatly and so did google (msn never replied to my e-mail%26gt;%26lt;)
Reply:By monitoring them and treating them like crap!


How does Google measure their customer satisfaction?

Is Google sending out surveys to measure custome satisfaction? I would like to make a point.

How does Google measure their customer satisfaction?
thats a good question! I never thought of that before!!! i would take a wager that they keep track of the ip adresses that continue to return. basing this off the fact that they store search information for 18 months, whats to say thay dont track ip adresses. thanks for the question, it was thought provoking!


Do you fill out survey cards?

Do you fill out customer survey cards--if no please answer why not.





You go to a restaurant, or hotel, or perhaps you have had your car serviced. You receive a customer satisfaction survey but most of us don't even think twice about filling out the survey card.





Now of course if the service was bad, most of the time we will.





But if the service was good, or even great usally we don't even think twice about it, why not?

Do you fill out survey cards?
no
Reply:Absolutly I do. I love letting people know how they did, good and bad. It helps me feel like I'm contributing and helps them provide better customerservice. It's a win win situation.

used shoes

Sunday, May 3, 2009

What does icsc in relation to customer satisfaction surveys?

International Council of Shopping Centers Gauges State of Retail Industry with WebSurveyor


The International Council of Shopping Centers (ICSC), the global trade association of the shopping center industry with 54,000 members in more than 80 countries, decided to launch a survey series to measure the business sentiment of industry executives. ICSC needed a solution that would allow it to gather monthly responses from hundreds of industry executives in the United States. Traditional survey methods like paper and telephone surveys were just not fast or convenient enough to follow the rapidly changing shopping center environment.

What does icsc in relation to customer satisfaction surveys mean?

International Council of Shopping Centers Gauges State of Retail Industry with WebSurveyor


The International Council of Shopping Centers (ICSC), the global trade association of the shopping center industry with 54,000 members in more than 80 countries, decided to launch a survey series to measure the business sentiment of industry executives. ICSC needed a solution that would allow it to gather monthly responses from hundreds of industry executives in the United States. Traditional survey methods like paper and telephone surveys were just not fast or convenient enough to follow the rapidly changing shopping center environment.|||The nearest I can find is The Institute of Consumer Sciences incorporating Home Economics (ICSc)

How does Home Depot measure customer satisfaction?

Does Home Depot have or rely on some type of metric to measure customer satisfaction? Do they have surveys or things for customers to participate in to measure how customers feel about the store and the service they received? Will vote for the best answer.|||I was employed at a Home Depot most of 2005 during a %26quot;career change%26quot;. I worked in many areas because it also, was and still is, the Home Depot I routinely shop, therefore, I knew about most items and locations. I could also, as a %26quot;home handy man%26quot;, explain some items, i.e., home repairs, in some cases, best product for needs, etc.





I never saw a survey, a cash register receipt with number to call, nothing for %26quot;customer satisfaction%26quot; info. Home Depot, Lowe%26#039;s continue with increased profits, every year. I would say this is THEIR customer satisfaction indicator.





In today%26#039;s world we live in a society of %26quot;negative%26quot; people. Why? Too many of us form opinions, not on FACT or PROOF, but what we want to believe. We %26quot;dwell%26quot; on the %26quot;problems%26quot; of others, only %26quot;seeing%26quot; and %26quot;hearing%26quot; the %26quot;bad%26quot;, NOT willing to understand. %26quot;Losers%26quot; in life that come home and watch TV, only see %26quot;negative%26quot; news, maintaining their individual %26quot;boring%26quot; life. MOST Americans will, as soon as possible, call to report a %26quot;complaint%26quot; on an employee if there was a problem. HOW ABOUT those that go beyond expectations, do their job as expected, help in any way possible, DO WE on average get their name and make a %26quot;positive%26quot; call, NO!!!! ONLY when same employee makes a %26quot;mistake%26quot; in any way.





I did ask once about %26quot;complaints%26quot; our store received, by the way, I had none. We were a very busy store daily until late hours and averaged 15 daily complaints, only few in a week complimenting. Home Depots, I%26#039;m sure with Lowe%26#039;s as well, are extremely dedicated to insuring proper %26quot;training%26quot; and %26quot;orientation%26quot; is conducted before anyone starts work. This is a 4 day event and is very %26quot;detailed%26quot;.





Before I was a Home Depot employee I often wondered why employees were or seemed unfriendly. Informative if I needed help on an install but very brief, to a point of being NO help at all. Almost %26quot;robotic%26quot; in nature at times was my personal description of employees, NO personality with any, saying a simple hello to %26quot;cashiers%26quot; you would think you %26quot;bit%26quot; off their arm, BUT now I know these answers.





Here is what employees are %26quot;trained%26quot; to do at Home Depot. Never offer too much %26quot;detailed%26quot; information on any product, if so, and the customer has a problem or gets injured, LAW SUIT. Being overly friendly, i.e., %26quot;You look great today%26quot; (seen by some as a %26quot;suggestive%26quot;, %26quot;pickup%26quot; move), etc. LAW SUIT. Allowing a customer to assist %26quot;holding%26quot; wood or a %26quot;rug%26quot; while cutting, LAW SUIT. Any %26quot;presumed%26quot; cuss word, as a %26quot;simple%26quot;, DAMN a customer may hear, LAW SUIT. Every imagineable way anyone can %26quot;think of%26quot; to %26quot;sue%26quot; has been done and will continue.





Remember, Home Depot, as I now know, is extremely %26quot;wealthy%26quot; and %26quot;profitable%26quot;. %26quot;Look%26quot; at %26quot;all walks of life%26quot; doing business, and as you %26quot;cruise%26quot; the store, concentrate on what YOU see for possible %26quot;injury%26quot; or just a %26quot;bruise%26quot;. Many LAW SUITS presented daily to Home Depot stores, are often in the %26#039;customers%26quot; favor, regardless if an employee is %26quot;guilty%26quot; or not. Last thing Home Depot wants is %26quot;negative%26quot; publicity, it WILL NOT hurt business, but put into %26quot;individuals%26quot; (low life%26#039;s) heads ways to also %26quot;profit%26quot; in the store, if on the %26quot;news%26quot;. Typically, cash settlements are %26quot;offered%26quot; and %26quot;accepted%26quot;, lying customer got what they wanted, although, much less than originally %26quot;suing for%26quot;, but know, in court they will lose.





Important to understand, %26quot;legimate%26quot; claims must be %26quot;dealt%26quot; with under the %26quot;laws%26quot; swiftly, agreeable by both parties, mainly the customer %26quot;injured%26quot; or %26quot;insulted%26quot;. Legimate claims are those requiring services of a doctor, emergency, possibly a %26quot;cut%26quot;. %26quot;Word of Mouth%26quot; claims (cussiing, insults) usually require a %26quot;witness%26quot;, especially if employee is a %26quot;good%26quot; employee.





Hope this helps. If you speak to or request help from a Home Depot employee it usually is not the nature or character of that employee if seemingly %26quot;brief%26quot;, not smiling, etc. it is the Home Depot way.|||I don%26#039;t know but it must be better that LOWE%26#039;S


Just two days ago i had a very bad experience with Lowe%26#039;s store.


Go to home depot

Who ever got one of those random customer satisfaction surveys on your Rite Aid receipt?

This particular Rite Aid where I USED to go they would tell me (and other customers) about the survey when it appeared on the receipt: participate in our customer satisfaction survey, rate our store from 1-5 with 5 being the best and if I enter the survey I have a chance to win $10,000. Telling people about the survey is fine but the problem I have with it is they tell me and the other customers to please rate them a 5 because it will help their store out. I don%26#039;t think the customer should be coerced into giving a good rating and they should be getting help not asked to help the store. What do you think? Has that happened to you or someone you know? I%26#039;m wondering if all Rite Aid%26#039;s do that crap. PLEASE RESPOND!!! ALSO I HEARD THE MANAGER FUSS AT A CLERK FOR NOT SAYING %26quot;PLEASE GIVE OUR STORE A 5%26quot; after telling about the survey.|||yep its crappy but they actually do get in trouble by supervisors for not asking the customers to give them a %26quot;5%26quot;. I used to work at Belk and they did the same thing to us. I NEVER asked someone to give a 5. its their own opinion on how they feel...

Where can I find a recent survey on Ford Customer Satisfaction?

www.jdpower.com will give you unbiased results.|||Ford.Com and follow the Links

What are the survey research objectives for a customer satisfaction program?

is the use of customer survey a good idea??|||no|||Pinecone research, Surveysavvy, Greenfieldonline are some of the larger survey companies, who pay regularly . A list of companies you can join for free , with details of amounts you will receive as payment, is available at http://tinyurl.com/mx9ga


Please visit the. link. You may get your requirements.

Customer satisfaction survey: please select the answer that most describes you:?

What at work would give you the most satisfaction?


(a) Enjoying being part of a team


(b) Providing a good service to customers


(c) Identifying and fulfilling customers’ needs


2) How would you make customers better off?


(a) By selling them another product they need


(b) By giving good service


(c) By doing what the customer asks of you


3) You are trying to promote a product which the customer does not want. Why would


you try to change their mind?


(a) To make them better off


(b) Because you have been told to do so


(c) To hit your target


4) When you meet someone for the first time do you:


(a) Initiate the conversation


(b) Wait for someone to speak to you


(c) Only speak to people you know


5) What did you most enjoy about your last job, or school days?


(a) Friendships


(b) Carrying out specific tasks


(c) Personal achievements


6) You have made a promise you cannot keep, do you:


(a) Apologise and agree a way forward


(b) Find an alternative solution


(c) don’t make promises|||How much are you going to pay me to do your survey? I want some customer satisfaction.|||B B A A C B|||1 C 2 A 3 A 4 A 5 C 6 C|||Q1=a


Q2=b


Q3=c


Q4=a


Q5=a=b if im allowed two if not then =a


Q6=b


Hope this helps|||1 b 2 b 3 c 4 b 5 a 6 b|||1.B


2.B


3.A


4.A


5.C


6.B|||1. b


2. b


3. c


4. b


5. a


6. b|||1) a - Being part of a team


2) b - Giving a good service


3) a - To make them better off


4) a - Initiate the conversation


5) a - Friendships


6) a - Apologise ang agree a way forward





Are you doing some college/Uni work this was a strange think to ask|||1b


2b


3a


4a


5b


6b|||1)b,2)c 3)i wouldnt 4)a 5)c for work and, a, for school 6)a

How do you increase automotive service customer satisfation survey response rates?

When a customer brings their car in for service, about a month afterwards, the customer will receive a customer satisfaction survey to rate the dealerships performance. Dealerships HIGHLY DEPEND on these surveys to enable them to continue to provide their customers with outstanding performance. How can you increase the response rates for these surveys. A month end drawing for free oil changes was attempted, but with no avail. I have a meeting coming up next week and I would love to have some sort of proposal. Our customers always leave the dealership satisfied, so how can I get them to follow through with their surveys?|||It is just a relationship kind of thing.





just a thing that comes in mind.:-





1) give some sort of gift, a small gift may be a choclate, or something dealer can afford, when ur employee gets survey form filled up with the customer.





2)it should be very small kind with not too much questions.





3) definetly a charming face with realistic smile in face should be appointed for this work.





4) place some kind of thoughts made with help of cartoons related to the benifits customers get with survey, place it on the walls where customer is asked to sit or in the lounge, where customer have good interface with those messages.|||One of the issues may be that you are waiting a month to send them the survey. Why wait so long? Give them a survey before they leave. Better yet send them a note the next day or two thanking them for their service and asking for their feedback. Also, make sure your service and counter people tell your customers to expect the survey and that their feedback is VERY important to you. That is also an opportunity, during service delivery, to tell the customer that you want them to be satisfied and ask if there is anything you can do at that moment to make their experience more satisfying. I think gifts or special offers are nice, but not as needed as a survey that is delivered closer to the delivery of service and a culture that honestly and frequently asks for customer feedback. Good luck!|||You should always %26quot;give them something for their effort%26quot;.


It could be a coupon for a free tire rotation, or 10% off an oil change etc. In other words intice the consumer to get involved.


I think giving a free oilchange would intice most as it is something we need to do every 3 months. It is a low cost job to you, but it saves the consumer $25.


How you would do this practically is something you will have to figure out - it could be done this way: They fill out the survey and bring it with them for the next oilchange... you check and see it has been filled out and then put it in a box - %26quot;don%26#039;t read it%26quot; as most prefere to be anonymous... And then give them their oil change.

Customer satisfaction survey in banks?

Can any one suggest me about customer satisfaction survey in indian banking?|||Use paper surveys with every transaction, then enter all participants in a drawing for a prize so that it gives them an incentive to fill out the survey. Elaborate on that idea and add your own ideas.|||This link was from a FRAUDULENT attempt to obtain sensitive information from Key Point Credit Union ,members. Be careful. Report Abuse
|||You Indian questioners seem to be on another planet. What in the world does that question mean????

When was the last time Yahoo sent you a customer satisfaction survey?

I never have recieved one as of yet. Did you get one?|||Never.|||Never.





Lol|||quite a few months ago.

What is a customer satisfaction survey?

companies who value their customers and their increased business will provide their customers a short questionairre to evaluate their experiences. they ask for negative and positive feedback in order to better serve the public. happy customers return and will get them more business by word of mouth. this is the BEST form of advertisement. wouldn%26#039;t you rather go to a company referred to you by a friend or just look them up in the yellow pages? wouldn%26#039;t you be willing to even pay a little more, if it meant you would be treated with respect and dignity? wouldn%26#039;t you rather buy a car that meets YOUR needs, and not for HIS financial gain? a really good salesman will put your needs first, knowing in the long run, you%26#039;ll return and send all your friends to him too. everybody wins.|||i do believe the clue is in the name!!|||Its to see how satisfied consumers and buyers are with a particular service or product.|||As everyone says....





But - the survey is often combined with a lot of questions which are nothing to do with satisfaction but simply to get advertising leads|||Well nowdays it is hard to know whether the customer is satisfied or not towards your products, service, shop decoration, etc.. Therefore you need a tricks to see if your customer is REALLY satisfied. Sometimes people don%26#039;t react honest if you just give them a piece of paper and ask them to tick %26lt;Very Satisfied%26gt; %26lt;Okay%26gt; %26lt;Not Satisfied%26gt; It is up to you to use the technique to see whether your customer is satisfied or not .





Example : The smiling survey : It is a survey to check if your customer leaves your shop with smile or not. Then you can see how many people leaves your store with happy mood.|||a survey to find out if the customer is satisfied!|||A survey carried out to find out what customers are satisfied with and what they are not satisfied with.

Through which website can I get customer satisfaction survey for company samples?

through which website can I get customer satisfaction survey for company samples?|||Try Survey Monkey. I%26#039;ve not used it but I know people who have.





Good luck!

Is there a recommended customer satisfaction survey vendor for small-medium sized firm in the bay area, CA?

A formal customer satisfaction/loyalty program is being implemented for the first time in the company, hence any tips, do%26#039;s and don%26#039;ts in this regard is appreciated. If you have had any experience working with vendors offering this program vs. tracking this via internal resources, I would love to hear from you. Thanks.


Reena|||you could try doing it yourself at zoomerang.com or survey monkey. make sure to ask about whether the customer is happy enough to buy again and avoid giving the customer the %26quot;middle%26quot; choice i.e. make them chose whether they are satisfied or not so you really know where they stand. good luck.

How do I find the Fashion Bug Customer Satisfaction Survey?

I made a purchace at Fashion Bug, my sales slip said I was slected to complete their customer satisfaction survey, please let us know how we are doing at: www.4Csurvey.com/FB|||WHATTTTTTTTTTTTTTTTTTTTTTTTT?

Where can i find a good customer satisfaction survey for free?

I need some ideas for a customer satisfaction survey I am going to hand out at work regaurding the first shuttle bus trip that we are taking some of our guest on.|||You should definitely write your own survey instead of trying to find one. You%26#039;ll be infinitely happier with your data and it will be a lot more relevant.





To write a great survey if your not a marketing guru you should do the following:





1: Decide what data (information) you are interested in collecting and using. While it%26#039;s possible to collect all sorts of information, if your not going to use all of it, then its pointless and you will just upset your customers by giving them a long survey that most won%26#039;t waste time filling out.





2: Keep it short and sweet. No one likes to fill out paper work, especially when its not required. A general rule of thumb is to keep the experience under a minute of the respondents%26#039; time. (Usually about 5 questions).





3: Don%26#039;t ask open-ended questions. Few people will respond to these and those who do may give you confusing and disjointed information that you cannot use. Its much better to give people a series of choices with an %26quot;other%26quot; option and a line for them to explain what they mean. If you do use an open-ended question, make sure it%26#039;s the last one and you are only looking for their opinion.





Hope this helps!