I am doing a research on customer satisfaction with Internet companies but I haven't received surveys back from Google or MSN on contacts I made with their customer care teams.
How does Google, MSN and Yahoo measure their customer satisfaction?
you most likley wont i semnt an e-mail to each of the three when i had an issue with my mobile devuise with msn they just said its being sorted its not yahoo sorted it immidiatly and so did google (msn never replied to my e-mail%26gt;%26lt;)
Reply:By monitoring them and treating them like crap!
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