You have been appointed as Director Quality Improvement in a large Health Maintenance Organization. Your 2004 customer satisfaction survey (CAHPS) shown members being dissatisfied with accessibility and quality of care provided. In addition the (HEDIS) Preventive studies have shown results are below the benchmark in Annual Eye exam screening for Diabetes patients (members). It is now your responsibility to proceed with improving the Quality within your organization. How will you proceed?
You have been appointed as Director Quality Improvement in a large Health Maintenance Organization?
I would first take a census survey to completely evaluate the current needs and quality of treetment ... I would then improve the accessibility and improve the level of care provided by adding staff or even imporving qualifications for the positions..............
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment