Why does Yahoo refuse to answer questions with anything but canned responses?

Okay. I realise that Yahoo has a LOT of customers and probably receives a LOT of questions, but why do they not even READ the details of submitted support questions?





Several times, I have sent them questions with very specific details, including things I had already tried. Instead of helping me with the actual problem, they sent back a canned response suggesting I try a number of the things I had already TOLD them I had done. So, I replied and mentioned that, and the sent back another canned response suggesting I try a number of OTHER things I had already told them I had done. After that, they just sent me a link to a satisfaction survey and never have resolved the problems.





Even people whom I know with PAID Yahoo accounts receive this same [insert your favourite scatological adjective here] treatment.





:-(

Why does Yahoo refuse to answer questions with anything but canned responses?
I don't know why they do this and I share your annoyance with it.


Don't know what can be done to change it either.
Reply:same thing for me


24 hours 48 hours response never happens


or is links of self support


i also have tried them


my questions did not apply


i guess they are very busy


i would wait to get the solution


1 customer at a time i think would be best


waiting is better than no help at all


i try to ask here for answers


sometimes anther user knows the answer


but reposting same question over and over is a violation


so wait for days to repost


let first question remain open for atleast 3 days
Reply:dont know
Reply:They just are to busy or have no clue how to help you. I think no clue comes very close to the right answer.