A coworker asked me to do something?

My job revolves around customer satisfaction surveys. A manager here came to me and told me of a certain customer who he knows in unhappy about something that we can't fix. So the mgr asked me to make a "typo" and not give the right phone number to the calling agency. Since he's a manager and I'm not, I said ok. But I really don't like doing this, it's just just shady and not something I feel right about. Any advice on how to handle this? I could go to my boss with it, but then the mgr will know I "told on" him. I don't know what to do.

A coworker asked me to do something?
go to your "boss" and discuss this confidentially and explain that you will expect his/her support if this causes issues with the manager involved. customer surveys are a tool to learn from, they represent one moment in time and if used properly they will help the manager improve performance. the "boss" needs to make that perfectly clear to the manager and perhaps put more emphasis on what can be learned from the surveys rather then just the final score.
Reply:This is where ethics come into play. Myself would not make that typo because who is going to be the fall guy/gall when that customer calls in, not the boss, YOU! Would go to human resources and speak with them. Most reputable companies would find this reprehensible and there are ways to deal with unhappy customers, and all things can be fixed.
Reply:Don't do it. Since that manager is not your direct boss, you don't have to follow his instruction. Just type the info like it is provided. If the manager comes back and do again, just say you have to ask to your boss about it. You don't want to be part of some conspiracy.
Reply:Please don't do what your coworker has asked. Go back to him and tell him your worried about the ramifications of your actions. Just be honest and tell him while you wish you could help it could get you and he in trouble.





Remember you must always protect your reputation no matter what!!!
Reply:He's not the boss. Tell him was he asked you to do, its not right.


He may result in getting fired but its not worth the risk of the fact you might get fired for a typo.
Reply:You should not do what the coworker ask you to do. I'm not sure how you could alert someone this is happening. But don't do it!!!
Reply:anyone can make a typo and if you got found out you can claim it was a mistake. just do it if he asks you again then worry.
Reply:Just do the job right; you don't have to say anything to anyone. Don't sell out to peer pressure.
Reply:got to your boss or quit.





somebody's going down on this and it shouldn't be you.





Don't put up with this bullshit.
Reply:i think there are many different situations will affect you to dicide what should do.first ,is the customer very important?if he is very important,you should tell the boss what the troubble is, otherwise,if something wrong happen, that's will your fault not only the manager's.second, if the customer isn't very important and the manager is your directly leader,you should not tell the boss and that will make the manager like you more which may help you in the furture.third, if the customer is very important that's denpend on you to choose which is more important ,the company and the manager .