What type of questions can I pose to patients/service users to get a feedback on our quality of service?

I want to do a survey on customer satisfaction

What type of questions can I pose to patients/service users to get a feedback on our quality of service?
i bet you work for the council
Reply:i really need much more information - you do not even say what exactly service you provide
Reply:Types of question:


Open: people write what they want, usually good to have a bit at the end for any other comments, but not the whole thing.


Age and gender are important so you can have an idea who your customers are.


Get them to tick which service they used and use a scoring scale for approval:


A lot of the questions of the type 'please score this service in terms of efficiency (whatever) between one and ten with one being totally dissatisfied and ten being completely satisfied.


Also you can go with 'indicate how much you agree of disagree with the following statements'.


In terms of the contents of the questions, these should address:


what people liked, what they didn't and what they want changed.


Remember that if you are going to produce a document at the end of this with percentages of satisfaction with this or that or the frequencies of various complaints, you must ask the right questions and if they are open questions then you will have a lot to do when it comes to processing the data.
Reply:Three things customer want: prompt service, complete service and a cost effective service.





How long did you have to wait before you were seen/attended to?





Was the caliber of service to your liking? (or that could be rated on a scale of 1 to 10)





One thing with patients is that they want the doctor to spend quality time with them and answer all their questions, not an assembly line approach to things
Reply:hmmmmmm......what kind of services DO you offer?
Reply:ask them if they would rather have vaseline or KY jelly. nobody knows what your service is yet btw